Area Support Manager – Crown Vets, Argyle Street, Inverness

Due to expansion within IVC Evidensia UK & Ireland’s operations team we are looking for an Area Support Manager to work alongside multiple clinics in the Highlands of Scotland.

Working with the Area Director to provide tactical support & driving operational and commercial performance of practices within your area, supporting with attraction, retention, and engagement of all clinical staff. Whilst developing effective working relationships between practices and the central support function to deliver excellent clinical quality, client care and commercial performance.

Responsibilities will include but not limited to:
•    Supporting newly recruited PMs to settle into their role, coaching and mentoring as well as being the ‘go to’ person for troubleshooting in the area
•    Where issues arise support a resolution where possible to maintain the wellbeing of our teams and inform AD of any issues as point of escalation
•    Support Practices utilisation of dashboards and reporting suites based on financial and non-financial performance and support the AD to identify trends, areas of underperformance and opportunities for growth & improvement and develop robust business cases for investments
•    Provide support for underperforming sites, help AD identify needs and implement business plan changes
•    Support the mobilisation of every practice having business performance planning
•    General admin support for Area including financial admin, AD & HR / Recruitment support, performance management, H&S audits and WFM
•    Support the onboarding of new employees/Area inductions


The role is home based with travel across the highlands.
Working 40 hours per week across 5 days


From £32,500 negotiable D.O.E.
Car allowance of £4,500 per annum
Private medical insurance

About Us

IVC Evidensia is the leading global veterinary care provider with over 2,200 clinics, hospitals and out-of-hours centres based across 19 countries, IVC Evidensia operates a high growth model and continues to grow at a rapid pace.

Candidate Requirements

Educated to degree level desirable but not essential, at least 2 years coaching, mentoring, and supporting senior colleagues, strong people skills, multi-site experience, a broad healthcare knowledge would be preferable although not essential, ability to understand and analyse key financial KPI’s, resilient individual who can stay positive and focused despite setbacks, influencer who can collaborate with others whilst not afraid to challenge the status quo, ability to prioritise and plan own time, while managing others in team as necessary, must hold a full and valid driving licence.

Because our employee’s matter

We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from –

Work life balance
•             6.6 weeks holiday including bank holidays
•             Increasing holiday allowance based on length of service
•             Your birthday as a paid day off

•             Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
•             Cycle to Work scheme
•             Initiatives focused on employee wellbeing
•             Non-accidental injury support

•             The Company will pay up to £550 per annum towards the costs of continuing professional development (CPD) courses relevant to your role
•             Learning and development opportunities via the IVC Evidensia

•             Pawsome Benefits – reward gateway giving discounts and cashback with 100’s of retailers
•             Pension – 5% Employee/3% Employer
•             Discounted staff pet care

As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

If this position is of interest to you then please get in touch. Closing date of Friday 30th September for applications.


Apply for this job

Closing date for job applications: 30/09/2022

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