This role of Central Operations Director is a key strategic and operational position. Working closely with the COO, you will be responsible for over-arching support of all aspects of operational activity within the business, across both Primary Care and Referrals. You will lead and manage a team of Central Operations Managers, and your team will work closely with key stakeholders across the business.
In this key role you will not only support the Operations leaders and teams in delivering the highest quality of clinical care through their practice teams, and therefore delivery of the annual business plans, but you will also support all other business pillar teams in the delivery of strategic objectives. You will lead on co-ordinating project delivery timeframes across the estate, acting as operational gate-keeper and working closely with the PMO to provide the operational expertise that is necessary to drive efficiency in the delivery of objective related projects. You will lead on compliance across the business. You and your team will partner as the operational SMEs with support function leads at every stage of project delivery, from development, planning and communication to delivery, review and audit.
Main purpose & goals
- Be a senior, inspirational leader within the business, leading, coaching and developing your team of Central Operations Managers with energy and enthusiasm.
- Be a champion for excellence of clinical quality across Primary Care and Referrals.
- Be instrumental in delivering the Linnaeus strategy, annual business plan and budget across the business estate.
- Drive engagement widely across all teams through effective communication and business partnering with all relevant stakeholders, so that projects are delivered with efficiency and enthusiasm.
- Contribute to the development of strategic initiatives to drive clinical quality, commercial growth and delivery of our sustainability goals.
- Be the lead in developing collaborative, efficient ways of working between Operations and other Executive pillars.
- Be an ambassador for Linnaeus, Mars Veterinary Health and the veterinary industry.
Key Responsibilities
- Leading from the front demonstrating the values and principles of Linnaeus and Mars Veterinary Health, sharing in our passion of ‘Making a Better World for Pets’.
- Actively promoting a positive attitude, respect and understanding to maintain health and mental wellbeing in the workplace.
- Working alongside the COO to facilitate the delivery of the strategy, business plan and P&L, demonstrating commercial focus, a structured approach, financial acumen, energy, positivity and enthusiasm.
- Designing and establishing the framework of the Central Operations function to deliver operational excellence. Providing hands on leadership, development, coaching and line management to the Central Operations Managers.
- Helping ensure the clinical teams can deliver the highest quality clinical services, as the core of the company OGSM, through co-operation with the Medical and Nursing Teams and facilitating the execution of all projects with an operational element.
- Working with the COO, the Field teams and other function heads to actively and positively control the flow of workload and project tasks to the practice and hospital teams, thereby ensuring full engagement and timely delivery of objectives.
- Providing and resourcing the operational expertise in project Steering Committees, working closely with the PMO to develop a project ecosystem and annual project plan and being the operational gate keeper for requests to the field, having full awareness and understanding of both practice team capacity and objective timelines.
- Facilitating the delivery of BAU and business development projects, including (not exhaustive) One PMS, Unified Coding, CRM, Pet Heath Plan, On-line booking functionality, IT efficiency, Sustainability initiatives.
- Providing the operational expertise as SME to support decisions that have a broad business impact, engaging directly with non-operational stakeholders, the senior Operations team, and also practice/hospital teams.
- Working closely with the Marketing and internal communications teams to develop the most effective methods and media of communications to the practice and hospital teams, that minimise time away from key front line tasks but maximise the reliability of information flow in all directions.
- Supporting the COO in practice and hospital visits, in order to lead by example and develop relationships to understand the operational bottle necks in the field.
- Alongside the COO, playing a leading role in delivering compliance across the business and co-ordinating the business response to events posing a broad, significant risk to business continuity.
- Developing and maintaining a thorough understanding of the industry, the competitive forces and of the local and national marketplace.
- Openly sharing best practice to enable the wider group to continually benefit from success.
Periodic reporting of Operational status, alongside the COO, to the Linnaeus Executive.
Part of an amazing global family
Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.
Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.
Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.
Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.
If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk
