Client Account Administrator – Northampton Vets4Pets

We are currently recruiting for a Client Accounts Administrator to join our busy first opinion practice for 12 month maternity cover. This is a fantastic opportunity to join a thriving business where you will work closely with the senior management team.

You will be someone with excellent customer care and communication skills, both via telephone and email. You have a good understanding of veterinary terminology, an eye for detail and are capable of multi-tasking in a very fast paced environment. Experience with debt collection would be beneficial although training will be given.

Daily duties include:

  • Processing insurance claims from start to finish
  • Being the point of contact for clients regarding any insurance queries
  • Contacting insurance companies regarding missing or late payments
  • Processing payments
  • Responsible for all client debt and the collection of debt
  • Managing weekly reminder letters for overdue debt
  • Develop & maintain a debtor escalation process
  • Aged debt reporting with responsibility of reducing debtor days
  • Liaise with internal credit management team
  • Coordinate customer credit or refunds when required
  • All enquiries should be handled promptly and accurately
  • Receptionist duties, including helping with queries, answering the phones and booking appointments
  • Resolving any complaints that may arise swiftly and in a professional manner
  • Provide information by answering questions and requests
  • General administration to assist with smooth running of the practice

This is a part time role, working 30-35 hours per week.

Person Specification

  • Ideally have strong customer service/administration experience
  • Have excellent written and verbal communication skills as well as being computer literate, particularly in Microsoft Excel and Word.
  • Be able to work well with others and agree common objectives
  • Be able to anticipate barriers to communication and take relevant steps to improve and resolve
  • Be able to use time and resources effectively and prioritise workload to complete tasks
  • Be competent and comfortable with Microsoft Office packages
  • Previous veterinary experience is an advantage, but not essential.


In return, we can offer you an exceptional package including:

  • Pastoral care, emotional wellbeing and support, mental health first aiders on-site
  • Free access to the RetailHub wellbeing service including access to professional support and counselling
  • Birthday leave
  • Paid volunteer days – paid days off for you to volunteer for your chosen charity
  • Free gym membership
  • Regular social events paid for by the practice
  • Free onsite car parking
  • Pension scheme
  • Exclusive colleague discounts
  • Discounted pet care
  • Death in service – 4 times your annual salary

We are an equal opportunities employer.

Northampton Vets4Pets is rated “Outstanding” by the RCVS across all 6 awards, and we are super proud to have won SPVS Wellbeing Practice of the Year 2020. We are an RCVS accredited hospital practice, and a dedicated ECC clinic at night.

For more information and to apply, click HERE…


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