Client Care Manager – Hamilton Specialist Referrals, High Wycombe, Bucks

We are recruiting for a Client Care Manager to join our friendly and motivated team. We are looking for a proactive, enthusiastic, and approachable person who is a great team player but is also able to self-motivate. Client care experience, excellent interpersonal skills and the ability to multi-task are a must. Experience of working in a veterinary environment is essential.

Your duties will include:

  • Ensuring the Client Care Team consistently delivers an outstanding level of client service
  • Overall management of the Client Care Team including:
    • Conducting regular one to ones with those you manage
    • Assisting in the recruitment process
    • Assisting with onboarding
    • Training of new joiners
    • Rota management for Client Care team
  • Ensuring the consulting diary is effectively and appropriately organised
  • Creating and maintaining accurate manuals and protocols
  • Being the first point of escalation for any client queries
  • Assisting with finances and credit control, alongside our Credit Controller
  • Assisting with general Client Care duties as required
  • The role consists of a 40 hour week with varying shifts to cover Monday – Friday, 7am-9pm. Some weekends and bank holidays on a rota basis are also required, with days off in lieu.

About You

We are looking for a proactive, enthusiastic, and approachable person who is a great team player but is also able to self-motivate. Client care experience, excellent interpersonal skills and the ability to multi-task are a must. Experience of working in a veterinary environment is essential.

What We Offer

For the right candidate, we can provide:

  • Competitive salary, commensurate with experience
  • 4 weeks holiday plus bank holidays
  • CPD (training) allowance
  • Regular in-house CPD from our world-renowned specialists
  • A strong focus on employee wellbeing and mental health, including regular sessions with industry-specific resilience, stress management and performance coaches
  • A wide range of employee benefits including monthly wellbeing allowance, pension scheme, private healthcare contribution and twice-weekly fresh fruit deliveries to the practice
  • A nurturing, friendly and supportive working environment
  • Regular team socials

About Us

Hamilton Specialist Referrals delivers world-class, exemplary clinical services, but with a clear focus on the people that make that a reality. Hamilton Specialist Referrals (HSR) is a state-of-the-art, independent specialist veterinary referral hospital based near the Oxfordshire/Buckinghamshire border. Originally orthopaedic and neurology-based, we now also offer services in soft tissue surgery, internal medicine, radiology and cardiology. All specialists are either European boarded or board-eligible, and all services are supported by two European boarded anaesthetists. We have an ECVN recognised residency programme in place and are in the process of gaining approval for an ECVS training programme. HSR offers the most cutting-edge investigations and treatments, with both a 1.5 Tesla MRI and a CT-scanner on site; and all disciplines work closely with the in-house professional physiotherapy department.

If you are a team player wishing to make a difference, aspiring to work in a fun and nurturing environment with professional support, development opportunities and a strong focus on employee wellbeing, then we would love to hear from you!

How to apply

If you are a team player wishing to make a difference, who aspires to work in a fun and nurturing environment with professional support, development opportunities and a strong focus on employee wellbeing, then we would love to hear from you!

For more information about this position follow this link.

Please send your CV and a covering letter to careers@hamiltonspecialists.vet

Please note – our vacancies are advertised to both internal and external applicants on multiple sites. We reserve the right to close any vacancy early if a suitable candidate is found.

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