Client Care Manager – St Clair Veterinary Group, Kirkcaldy, Fife

The Client Care Manager plays a key role in leading and empowering the front-of-house team to deliver an outstanding and polished experience to our clients and visitors to the practice.

It will require you to work closely with the Practice Manager, Nursing Manager, and other senior team members. An important aspect of this role is to continuously lead by example and promote positive staff morale.

This Position is a temporary, fixed-term contract for 9 months to cover Maternity leave.

Your role and responsibilities

  • Be responsible for the management of the branch and the client care team.
  • Strong leadership and exceptional communication skills.
  • Promote a conducive and supportive working environment.
  • responsible for the day-to-day running of the branch including adherence to statutory checks, administration and stock management
  • Collaboration with all of the practice teams, including clinicians and clinical support staff, is essential to succeed in this position.
  • Build relationships with the clients, demonstrate empathy and facilitate in delivering an excellent level of service at every touchpoint.
  • Be a presence within reception, lead by example by engaging with clients and their pets.
  • Ensure all customer complaints are dealt with swiftly, efficiently and by the appropriate person.

Benefits

  • 5 weeks holiday plus bank holidays and Birthday Leave.
  • Career progression opportunities
  • Staff discount schemes
  • Life Assurance
  • Enhanced sickness pay
  • Enhanced equal family leave
  • Employer contribution pension scheme
  • Wellness program including:
  • Employee assistance program
  • Eyecare voucher scheme
  • Free annual Flu jab
  • Cycle to work scheme
  • Recruitment referral reward scheme

About Us

We are a RCVS accredited, primary care practice for small animals that operates across Fife in Scotland and multiple other sites.

As a committed animal practice, we pride ourselves on providing an extensive and comprehensive range of services.

With our certified team of vets and nurses we ensure that our patients get the best quality care with us.

Part of an amazing global family

Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.

Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.

Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.

Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.

If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk

Job Type: Fixed Term Contract – 9 Months Maternity

Hours: 40 Hours per week

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