Client Care Manager – Willows Veterinary Centre and Referral Service, Solihull, West Midlands

The Client Care Team Leader will be responsible for the delivery of first-class client care, efficient management of the sales ledger and cash flow with regard to the collection of outstanding fees, and effective leadership of the reception and centre services team.

You will work closely with the Head of Operations and Client Care Leads to ensure the efficient delivery of outstanding client care. You will work enthusiastically with the client care and centre service teams to help maintain a happy and efficient working environment whilst ensuring practice and group policies are adhered to.

This role requires strong, inclusive, decisive leadership, clear communication and the ability to inspire and motivate the team in order to deliver the practices goals. The position will include providing performance reviews, training and coordination for all relevant associates working within your team. Approximately 80% of the working week will be spent undertaking operational client care duties working alongside the client care team providing excellent service to our clients.

This is a full-time permanent role.


  • 5 weeks holiday + bank holidays + Birthday Leave
  • Career progression opportunities
  • Staff discount schemes
  • Life Assurance
  • Enhanced sickness pay
  • Enhanced equal family leave
  • E-car salary sacrifice scheme
  • Employer contribution pension scheme
  • Wellness program including:
    • Employee assistance program
    • Eyecare voucher scheme
    • Free annual Flu jab
    • Cycle to work scheme
  • Recruitment referral reward scheme

About us

Willows Veterinary Centre and Referral Service is one of the world’s leading small animal referral centres, has been delivering the highest possible standard of pet healthcare for over 30 years.

Our vision is to provide an unrivalled clinical, patient, client and team experience recognised for excellence worldwide. Our values centre around the care of our patients, our clients, our referring vets, each other, and the environment to make A BETTER WORLD FOR PETS.

Willows is widely known for delivering CPD, and we strongly encourage all our associates to develop their skills and knowledge continually. We employ over 250 Associates working as part of an outstanding multi-disciplinary team led by internationally-renowned Specialists. Our service teams include orthopaedics, neurology, ophthalmology, internal medicine, clinical nutrition, oncology, soft tissue surgery, cardiology, dermatology, Emergency and Critical Care (ECC), anaesthesia and analgesia, diagnostic imaging and physiotherapy.

In-patient care is a priority and includes 24-hour veterinary and nursing cover, with support from a team of emergency vets and Interns. Our hospital facilities are of the highest quality, including on-site Siemens 64-slice CT, Siemens 1.5T MRI, two in-theatre mobile image intensifiers, two digital radiography rooms, ultrasonography, electro diagnostics, video endoscopy and an extensive range of advanced surgical equipment.

At Linnaeus, we are committed to supporting all our associates’ physical and mental health. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.

For an informal chat or to submit your CV please email


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