Client Care Team Leader  – Cromwell Vets, Huntingdon, Cambs.

 Are you ready to take on a key role in supporting the Client Care Manager and Front of House team?

Cromwell Vets has an exciting opportunity for a Client Care Team Leader to join our fantastic team!

This role provides you with the chance to lead by example and boost the morale of your colleagues.

It is ideal for those who wish to make a meaningful impact in a workplace that values their skills and contributions.

Your role and responsibilities

  • To promote a good image of our practice through high personal appearance and in communication with members of the public and work colleagues
  • Continually monitor and respond to client feedback, action any suggestions to improve our service
  • Define, develop, implement, and communicate our client service standard and policies and procedures to ensure optimum service is always given
  • Demonstrate positive leadership by always leading by example, motivate and boost employee morale
  • Execute good telephone techniques, keep accurate records of discussions or correspondence with clients
  • Build relationships with the clients, demonstrate empathy, and facilitate in delivering an excellent level of service at every touchpoint
  • Be a presence within reception, led by example by engaging with clients and their pets
  • Ensure that all other staff members follow your lead in building relationships with clients
  • Ensure all customer complaints are dealt with swiftly, efficiently and by the appropriate person.
  • Enforce housekeeping rules, including how the reception team present themselves to customers.

Personal Specification

  • Must have experience of motivating, leading, and developing a team
  • A valid driving license is required. Must be flexible and able to cover shifts across our Cromwell branches.
  • Strong administration and organisation skills
  • Reception or Client Care experience
  • Cash handling and till operation
  • Previous experience of working in a veterinary/doctors surgery (Desirable)
  • IT skills – confident in the use of Word, Excel and Outlook as a minimum.

 

Benefits

  • 5 weeks holiday plus bank holidays and Birthday Leave
  • Career progression opportunities
  • Staff discount schemes
  • Life Assurance
  • Enhanced sickness pay
  • Enhanced equal family leave
  • E-car salary sacrifice scheme
  • Employer contribution pension scheme
  • Wellness program including:
  • Employee assistance program
  • Eyecare voucher scheme
  • Free annual Flu jab
  • Cycle to work scheme
  • Recruitment referral reward scheme

Salary: £26,000 per annum

Job Type: Full-time, Permanent

Hours: 40 Hours per week.

 

About Us

Established over 100 years ago, Cromwell Vets offer primary care services for small animals within the county of Cambridgeshire.

We provide a comprehensive diagnostics service as well as a 24-hour emergency care service that is available 365 day of the year to care of our patients at any time.

Our team is immensely proud of their work and keeping up with the heritage of caring for Cambridgeshire’s loveable pets.

Part of an amazing global family

Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.

Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.

Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.

Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.

If you would like to apply for this role, please click the Apply Now below or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk

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