Our Client Service Managers champion, our customer service and lead our reception and administration teams.
You’ll provide administration support within our Small Animal Practice to help us deliver an efficient, professional and caring veterinary service to the local community.
This is an exciting role where you can make a real difference. You’ll manage all aspects of client services within our hospital, including reviewing and improving customer service; supporting internal and external communication; compliance with client-facing risk assurance processes and overseeing the day to day running of the practice. You will also manage a robust client complaints process from beginning to end, be responsible for the training and implementation of new protocols to the entire team, as well as overseeing our marketing strategy.
You should have experience of leading individuals in delivering a high standard of customer service, worked in an office administration or facilities management environment and be computer literate with proficiency in various Microsoft Office programmes and databases.
Location: PH1 5XD