Client Service Manager – Pollokshaws Vets4Pets, Glasgow

As our Client Service Manager, you’ll provide administration and customer facing support within our Small Animal Practice to help us deliver an efficient, professional, and caring veterinary service to the local community.

This is an exciting role where you can make a real difference.

Are you the kind of person who:

  • Has got excellent communication skills?
  • Takes enormous reward making customers happy and ensuring their needs are met?
  • Can stay calm when chaos is happening around you?
  • Enjoys solving customer problems.
  • Likes to keep things in order and be organised
  • Can identify problems before they arise and intervene to prevent them?
  • Knows how to deal with an emergency and keep a cool head?
  • Loves working in a fast-paced environment

About us:
We are a small, very friendly and supportive team who enjoy a close relationship with our clients. Our practice has been open for five years and in this time we have established a loyal client base which is growing every week.   We really focus on great customer care which helps us with our aim of keeping pets living as long, happy, and healthy lives as possible.

Your focus will be to provide an exceptional service to our clients and the best care possible to their pets – providing a link between clients and the clinical team.

Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success. You will be supported in the role by the Practice Manager.

Your role will play a key part in identifying new ways of working and supporting the practice and the team to overcome any day-to-day challenges.

Your great communication skills both verbal and written, will ensure that you are able to resolve all clients’ complaints in a professional and timely manner within our business protocols and guidelines. You will be the face of the business speaking to clients over the phone and in writing, investigating complaints and making fair resolutions.

The successful candidate will assist with the behind the scenes day to day organisation and management of all things related to our client service journey, ensuring a high level of customer service is delivered at all times and most importantly, help to devise new and innovative ways to drive the practice forward. You will also spend time on the Reception Desk each week supporting the reception team.

The role is full-time working 34-36 hours per week across Mon, Tues, Thurs and Fri. We can be flexible to suit the right candidate.

The salary is up to £28k depending on experience.

Person Specification:

  • You have excellent communication and interpersonal skills
  • You have experience in managing a team.
  • You have the experience of setting up and maintaining procedures and systems.
  • You are calm, attentive and always focus on the clients’ needs.
  • You will bring enthusiasm and drive to your role.
  • Your confidence and passion for service is matched with your love of pets.
  • You can deal with everything that is thrown at you, in a calm and professional manner

Your key responsibilities:

  • Dealing general queries efficiently and effectively
  • Lead the reception team and deal with all concerns with performance, training, conduct and absence management
  • Assisting with digital and marketing content within the practice.
  • Manage the smooth administration of, and resolve any issues in the delivery of our health care plans
  • Managing the practice management system (PMS) system to ensure the smooth running of the day to day in practice
  • Promoting wellbeing and being a general support to colleagues.

Benefits:
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

Location: G43 1AP

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

View location and practice

  • Permanent, Full-time
  • To £28000 GBP Salaried

Apply Now

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