Client Services Manager – Redhill Companion Care, Surrey

Are you open and friendly, can’t resist keeping things organised and running like clockwork? If so, we need you to look after us, our clients, and their pets!

  • Are you the kind of person who:
  • Can successfully lead a team and has excellent communication skills?
  • Takes enormous reward making customers happy and ensuring their needs are met?
  • Can stay calm when chaos is happening around you?
  • Enjoys solving customer problems?
  • Likes to keep things in order and be organised
  • Loves to keep files and admin under control and getting the detail, right?
  • Can identify problems before they arise and intervene to prevent them?
  • Knows how to deal with an emergency and keep a cool head?
  • Loves working in a fast-paced environment

About us:
We are a friendly team who enjoy a close relationship with our clients. We really focus on great customer care which helps us with our aim of keeping pets living as long, happy, and healthy lives as possible. Your focus will be to provide an exceptional service to our clients and the best care possible to their pets – providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success. Your role will play a key part in identifying new ways of working and supporting the practice and the team to overcome any day-to-day challenges.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.  You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently.  The successful candidate will assist with the day-to-day organisation and management of our reception team, ensuring a high level of customer service is delivered at all times and most importantly, help to devise new and innovative ways to drive the practice forward

This position is ideally full time although there is some flexibility around this. The role would include some evening work and limited weekend working. The ideal candidate will be someone who has experience in leading a team and managing a fast paced work environment. Due to the nature of the role, we are looking for an individual who has some experience of working within a veterinary practice.

Your key responsibilities:
•Developing and managing  the non-clinical team to ensure our clients have excellent customer service, all tasks are completed in a timely manner, promoting wellbeing and being a general support to colleagues.
•Greeting our clients, making them feel at home and comfortable, and promoting the services we offer
•Keeping all documents filed correctly
•Following appointment booking protocols to keep things running smoothly
•Liaising with colleagues at our support office by email and telephone
•Ensuring the reception area is kept organised and clean
•Payment handling
•Stock management
•Managing insurance claims
•Ensure all data is up to date and correct by the end of each day

Benefits:
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.

Location: RH1 6QL – View location and practice

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

 

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