Client Services Manager – Redhill Companion Care, Surrey

Are you open and friendly, can’t resist keeping things organised and running like clockwork? If so, we need you to look after us, our clients and their pets!

Are you the kind of person who:
Can successfully lead a team and has excellent communication skills?
Takes enormous reward making customers happy and ensuring their needs are met?
Can stay calm when chaos is happening around you?
Enjoys solving customer problems?
Likes to keep things in order and be organised
Loves to keep files and admin under control and getting the detail right?
Can identify problems before they arise and intervene to prevent them?
Knows how to deal with an emergency and keep a cool head?
Loves working in a fast paced environment

PS……. do you also love animals?

About us:
We are a friendly team who enjoy a close relationship with our clients. We really focus on great customer care which helps us with our ultimate aim of keeping pets living as long, happy and healthy lives as possible. Your focus will be to provide an exceptional service to our clients and the best care possible to their pets – providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success. Your role will play a key part in identifying new ways of working and supporting the practice and the team to overcome any day to day challenges.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.  You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently.  The successful candidate will assist with the day-to-day organisation and management of our reception team, ensuring a high level of customer service is delivered at all times and most importantly, help to devise new and innovative ways to drive the practice forward

This rewarding position is full time role, 35-40 hours per week, Monday to Friday with the occassional weekend.

The salary starts from £20k and increases depending on experience.

Person Specification:
You are a dedicated and successful team leader, supporting colleagues to ensure they deliver the best service possible.
You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
You are calm, attentive and always focus on the clients’ needs.
You will bring enthusiasm and drive to your role.
Your passion for service is matched with your love of pets.
You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.

Your key responsibilities:
•Leading the non-clinical team in daily tasks, promoting wellbeing and being a general support to colleagues.
• Greeting our clients, making them feel at home and comfortable, and promoting the services we offer
• Keeping all documents filed correctly
• Following appointment booking protocols to keep things running smoothly
• Liaising with colleagues at our support office by email and telephone
• Ensuring the reception area is kept organised and clean
• Cashing up each day
• Stock management
• Handling insurance claim forms
• Ensure all data is up to date and correct by the end of each day
• As well as keeping us in order

Benefits:
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

We are an equal opportunities employer.

To apply, please visit: www.vets4petscareers.com

Location: RH1 6QL
Brand: Companion Care

Apply Now

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