Speaker: Nicole Clausen, Founder, Veterinary Care Logistics

Nicole has 15 years of experience in the veterinary industry, from reception to Operations Manager for several hospitals.  She struggled with the usual to-do lists, demands and backorders – but once she discovered how to use her practice management system to work with her and her stock control rather than against, she learned the right moves to make a shift in strategy.  She is a self-confessed “inventory nerd” and now runs Veterinary Care Logistics, a consultancy offering inventory management support on everything from policies and procedures, controlled substance management, and revolutionising your stock control systems to run more efficiently.  In this session, Nicole will share her top tips to reduce inventory costs, streamline processes and eliminate overwhelm by ensuring you are on top of your stock control.

Our monthly webinar series is free for all VMG Members.  If you are a Member and have not yet activated your free registration for The Webinar Vet, click here for all the info you need.

Join us at ICC Wales, Newport
13-14 May 2022

We’re delighted to be able to return to Newport for Congress 2022, and for the first time will be at the fantastic new ICC Wales.  This state-of-the-art conference venue is located in the ground of Celtic Manor, giving us the best of both venues.

Programme Highlights

• Civility
• Understanding Practice Culture
• Enabling Inclusion
• Finding Joy as an Antidote to Burnout
• Time Management
• RVNs as QI Ambassadors
• Why Behaviour Matters
• Leading When you Don’t Have the Answers
• Digital Innovation
• Performance Management
• Content Marketing
• Dedicated New to Management stream
• Dedicated Setting Up Practice stream

Click below for timetable details, social programme and accommodation info.

At some point during our lives, most of us have found ourselves managing a less than desirable team environment. Team members don’t take ownership and it feels like, as the business owner or leader, you are having to drive performance and results, rather than it coming from the team.  By the end of this session, you will have the tools and clarity to get your team to take ownership, accountability and responsibility for their own performance, which will positively impact business results.

Speaker: Phil Budd, Founder and Business Coach, ActionCoach

Our monthly webinar series is free for all VMG Members.  If you are a Member and have not yet activated your free registration for The Webinar Vet, click here for all the info you need.

Speaker: Gillian Page, VMG Director

Passion is the one factor that unites all successful people in equal measure, or so the saying goes. It’s true that our heart is often involved in our passion but what about when our passion is also our livelihood, and one that others rely on for their employment; how do we also engage our head to achieve a desired prosperous business?

In this session, Gillian will explore how we can:

• Understand the relationship between Passion & Profit
• Understand the necessity to have both for business success
• Reflect on personal passion; what is important enough to motivate and move them to action
• Consider how passion motivates others
• Analyse the negative consequences on a business without profit
• Identify the common traits of successful business owners

Our monthly webinar series is free for all VMG Members.  If you are a Member and have not yet activated your free registration for The Webinar Vet, click here for all the info you need.

Practices need data to make decisions about revenue growth, expense management, profitability, marketing program analysis, efficiency, productivity and other issues.  Data can be used to either get an overall understanding of how well the practice is doing operationally and financially or to solve a particular problem in the practice.  But which metrics are the most important?  How should this information be analysed?  And what happens if you don’t look at key metrics?

On completing this webinar, participants will be able to:

• Identify the most important financial and operational metrics to review regularly
• Understand the calculation of practice profitability
• Determine how information should be analysed
• Know how to use data to identify the changes that can be made in your hospital
• Specify the problems a practice can have if they don’t regularly review key metrics

Speaker: Karen Felsted, Veterinary Economist, PantheraT Veterinary Management Consulting

Our monthly webinar series is free for all VMG Members.  If you are a Member and have not yet activated your free registration for The Webinar Vet, click here for all the info you need.

Speaker: Liz Somerville, Managing Director, Loch Leven Equine/VMG Director

Never just a receptionist! How many times have we heard someone say “I’m just a receptionist”? In this webinar we discuss how we can empower our reception team to understand and believe in the value they bring to the practice and the wider impact this will have on their lives, our clients and our patients.

By the end of this session, participants will be able to:

• Understand what we mean by ‘empowering our team’ and what this looks like in practice
• Understand why is it important to empower our client care teams and be able to identify what the consequences for our team, our clients and the business are if we don’t
• Recognise and understand what our team need in order to feel empowered in their job
• Identify and develop strategies to empower our team
• Recognise and appreciate the value an empowered client care team has on our clients, the rest of our team and our business.

Our monthly webinar series is free for all VMG Members.  If you are a Member and have not yet activated your free registration for The Webinar Vet, click here for all the info you need.

Speaker: Jo Keeler, Managing Partner, Belbin

Our monthly webinar series is free for all VMG Members.  If you are a Member and have not yet activated your free registration for The Webinar Vet, click here for all the info you need.

Speaker: Justin Phillips, Founder, Practice Made Purrfect Marketing Consultancy

Our monthly webinar series is free for all VMG Members.  If you are a Member and have not yet activated your free registration for The Webinar Vet, click here for all the info you need.

Speaker: Richard Casey, Head of Clinical Development, Blue Cross/Senior Vice President, VMG

The need for leadership development has never been more urgent.  Veterinary practices and businesses of all shapes and sizes are realising that to survive in today’s brittle, anxious, complex, and perplexing business world, they need leadership skills and organisational capabilities different from those that helped them succeed in the past.  But let’s be honest – how good was leadership training in the days gone by either?

Brilliant leadership can be the difference between outstanding organisational performance and disappointing failure.  Great leaders steer organisations to success, inspire and motivate followers, and provide a moral compass for employees to set direction. They spearhead change, drive innovation, and communicate a compelling vision for the future.  But are leaders born or made?  It’s a question that underpins one of the longest-running debates in leadership development, whether it is possible to teach someone to be a great leader or not.

In this session we will explore some of the traditional leadership skills that are still as relevant today as they were in years gone by.  We’ll move onto understanding the knowledge, skills, and behaviours that have become essential for success today, before concluding our journey by mapping learning methods to the appropriate learning need, and preferred style of the learner.

By the end of this session, participants will be able to:

• Explain the knowledge, skills and behaviours exhibited by excellent veterinary leaders
• Identify their own strengths and weaknesses against the VMG’s Leadership Standards Framework and how this may be used for assessing a team’s current abilities
• Describe a talent development plan which covers all forms of leadership – both traditional line management and the new trend for sharing leadership responsibility across the whole team.

Our monthly webinar series is free for all VMG Members.  If you are a Member and have not yet activated your free registration for The Webinar Vet, click here for all the info you need.