Practices need data to make decisions about revenue growth, expense management, profitability, marketing program analysis, efficiency, productivity and other issues.  Data can be used to either get an overall understanding of how well the practice is doing operationally and financially or to solve a particular problem in the practice.  But which metrics are the most important?  How should this information be analysed?  And what happens if you don’t look at key metrics?

On completing this webinar, participants will be able to:

• Identify the most important financial and operational metrics to review regularly
• Understand the calculation of practice profitability
• Determine how information should be analysed
• Know how to use data to identify the changes that can be made in your hospital
• Specify the problems a practice can have if they don’t regularly review key metrics

Speaker: Karen Felsted, Veterinary Economist, PantheraT Veterinary Management Consulting

Our monthly webinar series is free for all VMG Members.  If you are a Member and have not yet activated your free registration for The Webinar Vet, click here for all the info you need.

Speaker: Liz Somerville, Managing Director, Loch Leven Equine/VMG Director

Never just a receptionist! How many times have we heard someone say “I’m just a receptionist”? In this webinar we discuss how we can empower our reception team to understand and believe in the value they bring to the practice and the wider impact this will have on their lives, our clients and our patients.

By the end of this session, participants will be able to:

• Understand what we mean by ‘empowering our team’ and what this looks like in practice
• Understand why is it important to empower our client care teams and be able to identify what the consequences for our team, our clients and the business are if we don’t
• Recognise and understand what our team need in order to feel empowered in their job
• Identify and develop strategies to empower our team
• Recognise and appreciate the value an empowered client care team has on our clients, the rest of our team and our business.

Our monthly webinar series is free for all VMG Members.  If you are a Member and have not yet activated your free registration for The Webinar Vet, click here for all the info you need.

Speaker: Jo Keeler, Managing Partner, Belbin

In this session, Jo will explain the value of understanding team role preferences and how to apply this knowledge in the workplace.  Belbin defines Team Roles as “a tendency to behave, contribute and interrelate with others in a particular way”.

By identifying team roles, we can ensure that we use everyone’s strengths to advantage and that we manage preferences as best we can.  The outcome will be a practice that celebrates and makes the most of individual differences and a happy and engaged team.

Our monthly webinar series is free for all VMG Members.  If you are a Member and have not yet activated your free registration for The Webinar Vet, click here for all the info you need.

Speaker: Justin Phillips, Founder, Practice Made Purrfect Marketing Consultancy

Heading for the end of the year is a great time to reflect on how you promote your practice.  In this webinar, Justin will run through some simple tips and tricks that you can master to help welcome new clients through the door and reconnect with the pets you ought to see more often.

He’ll cover how to view your practice through the eyes of a client, boosting online reviews, Google listings, social media, local news media and promoting pet health plans.  You’ll be amazed how a few small changes can translate into more paws through the door.

Our monthly webinar series is free for all VMG Members.  If you are a Member and have not yet activated your free registration for The Webinar Vet, click here for all the info you need.

Speaker: Richard Casey, Head of Clinical Development, Blue Cross/Senior Vice President, VMG

The need for leadership development has never been more urgent.  Veterinary practices and businesses of all shapes and sizes are realising that to survive in today’s brittle, anxious, complex, and perplexing business world, they need leadership skills and organisational capabilities different from those that helped them succeed in the past.  But let’s be honest – how good was leadership training in the days gone by either?

Brilliant leadership can be the difference between outstanding organisational performance and disappointing failure.  Great leaders steer organisations to success, inspire and motivate followers, and provide a moral compass for employees to set direction. They spearhead change, drive innovation, and communicate a compelling vision for the future.  But are leaders born or made?  It’s a question that underpins one of the longest-running debates in leadership development, whether it is possible to teach someone to be a great leader or not.

In this session we will explore some of the traditional leadership skills that are still as relevant today as they were in years gone by.  We’ll move onto understanding the knowledge, skills, and behaviours that have become essential for success today, before concluding our journey by mapping learning methods to the appropriate learning need, and preferred style of the learner.

By the end of this session, participants will be able to:

• Explain the knowledge, skills and behaviours exhibited by excellent veterinary leaders
• Identify their own strengths and weaknesses against the VMG’s Leadership Standards Framework and how this may be used for assessing a team’s current abilities
• Describe a talent development plan which covers all forms of leadership – both traditional line management and the new trend for sharing leadership responsibility across the whole team.

Our monthly webinar series is free for all VMG Members.  If you are a Member and have not yet activated your free registration for The Webinar Vet, click here for all the info you need.