Welcome to the VMG/ILM Level 5 Award, Certificate and Diploma in Veterinary Leadership & Management!
These qualifications have been created by VMG with the aim of enabling you to progress your leadership and management knowledge and skills, whatever your role. Whether you are a practice manager, a head nurse, a clinical director, a marketing lead, a regional support manager – or are currently aspiring to these types of roles – you are able to build a qualification that suits your needs. During your course you will be introduced to new concepts and encouraged to apply them to your area of work. You will be encouraged to dig into the areas that are of particular interest and value to you, guided and supported by your tutor.
ILM Accreditation and VMG expertise: The best of both worlds
VMG is the only veterinary association in the world accredited to award ILM qualifications in our own right. We have been through an extremely rigorous accreditation and inspection process to ensure that our courses meet national standards for leadership and management training.
Our Award, Certificate and Diploma are ILM accredited at Level 5, meaning that our graduates will be dual-qualified with both an ILM qualification and their veterinary-specific VMG one. This gives you the best of both worlds: a highly relevant, tailor-made qualification for your role in the veterinary sector, plus a globally-recognised leadership and management qualification should you decide to diversify.
We’d be thrilled to have you join the programme and look forward to working with you.
Modular Structure
The Award is a self-contained qualification consisting of one compulsory module: Understanding Yourself as a Leader.
The Certificate consists of the Award, plus one further compulsory module (Understanding Your Organisation) and your choice of any two further modules from the C list (making four modules in total). You may be able to take a D module towards a Certificate, depending on which options you choose – please contact the Office if this is something you are considering.
The Diploma consists of the Certificate, plus your choice of any three further modules from the C or D lists (making seven taught modules in total), plus module E1, a ‘capstone’ work-based project which brings all your learning together.
The modules available for 2023-24 are:
The purpose of this module is for you to understand management and leadership roles in the veterinary sector, assess your own abilities, develop your personal leadership skills, and plan your ongoing professional development.
On completing this module, you will be able to:
- Discuss different leadership styles and their impact on organisational performance and staff motivation
- Evaluate your own leadership capability and performance
- Adopt effective leadership styles to achieve organisational goals
This module will cover: leadership theories and styles; key leadership responsibilities; assessing the impact of leadership in different contexts; theories of motivation, persuasion and negotiation; verbal and nonverbal communication; emotional intelligence and relationship management; self-assessment and feedback; and personal development planning.
The purpose of this module is for you to understand your organisation, its role, and the different contexts it operates within.
On completing this module, you will be able to:
- Assess an organisation’s values, vision, mission and purpose.
- Evaluate an organisation’s macro-environment and the impact different internal and external factors have on its performance
This module will cover: veterinary organisational types and governance; PESTLE analysis and organisational profiling; government and regulatory policy affecting a veterinary organisation; general economics affecting a veterinary organisation; the legal system and general civil and criminal law affecting a veterinary organisation (contract, product liability, employment, health and safety, environmental protection); risk assessment and action planning.
The purpose of this module is for you to be able to understand and implement effective and efficient resource and facilities management.
On completing this module, you will be able to:
- Evaluate the effective and efficient use of physical resources in a veterinary organisation
- Assess the procedures for maintenance, safe use and security of physical resources
- Plan and implement improvements to resource and facilities management
- Critically review a facilities management plan
This module will cover: capacity planning, purchasing and procurement and monitoring of resource use; acquisition and operating costs; veterinary premises planning, access and services; maintenance and safe use of assets; security measures; energy management; principles of project management, monitoring and reporting techniques; aligning resource usage to organisational goals; stakeholder engagement; and lean vs agile business processes.
The purpose of this module is for you to understand organisational finance, interpret financial statements, and assess and report on organisational performance using financial ratios.
On completing this module, you will be able to:
- Explain the importance of cash flow management and the purpose of the main types of financial document used in a veterinary organisation
- Assess the general performance of an organisation using appropriate financial measures
- Explain and use budget-setting techniques to predict performance and control costs
This module will cover: general management accounting; financial stakeholders and expectations; income and expenditure accounts; calculation and interpretation of accounting ratios; cash, profit and cashflow forecasting; credit control; sources of finance and funding; balance sheets, profit and loss; profitability, financial efficiency, liquidity and gearing, shareholder return ratios; financial benchmarking; and budgeting and budgetary techniques, variance and cost control.
The purpose of this module is for you to be able to carry out a work analysis in an area of your organisation, understand stakeholder requirements, and implement quality improvement.
On completing this module, you will be able to:
- Explain the strategic context and purpose of work analysis and quality improvement
- Conduct a work analysis and identify potential improvements
- Implement and evaluate appropriate decision-making techniques
- Develop, implement and evaluate quality improvement plans
This module will cover: work analysis methods and techniques; organisational aims, goals and purpose; analysing and learning from incidents and near-misses, relationships between functional areas, business processes and working practices; efficiency, effectiveness and productivity; quantitative and qualitative data; cost-benefit analysis, decision matrices and paired comparison techniques; quality systems, quality assurance, quality control and auditing; internal and external stakeholders, customer satisfaction and success criteria; and benchmarking service standards.
The purpose of this module is for you to understand and be able to use various tools and techniques to manage projects at work.
On completing this module, you will be able to:
- Plan a project with appropriate stakeholder input
- Implement a project plan, and set and monitor targets and outcomes
- Critically evaluate your own ability to manage a project
This module will cover: identifying objectives and context; project sponsors, stakeholders and scope; project management tools and software; project types and life cycles; project progress, outcomes and evaluation; feasibility, resource analysis, scheduling and risk management; teams, roles and critical relationships; and collecting and analysing feedback.
The purpose of this module is for you to be able to manage data and information and use statistical analysis to inform management decisions.
On completing this module, you will be able to:
- Assess and improve information flow through the different channels in their organisation
- Collect, analyse and interpret data to support management decision-making
- Communicate information to different stakeholders to meet business objectives
This module will cover: information flows, channels, requirements and sources; knowledge networks; problem definition, research questions and data collection; systems to receive, record, process, store and transfer information; decision-making models; assessing validity, accuracy and reliability; data protection; time series analysis; univariate, bivariate and multivariate analysis; probability and sampling; distribution theory and standard deviation; chi-squared analysis; estimation and significance testing; and data presentation and communication strategies and channels.
The purpose of this module is for you to understand and be able to manage mental health issues in your workplace including mental illness, stress, bullying and conflict.
On completing this module, you will be able to:
- Assess your organisation’s approach towards mental health, and identify examples of best practice in the veterinary sector
- Assess your own mental wellbeing and its potential effects on others
- Support a staff member with a mental health concern including appropriate communication, signposting, providing reasonable adjustments, return to work, and record-keeping
- Evaluate the effectiveness of an organisation in dealing with workplace stress, and identify and implement improvements
- Critically evaluate your own ability to manage stress
This module will cover: common mental health concerns and terminology; organisational responsibilities and best practice in mental health support at work; causes, effects and management of workplace stress; risk assessment and review procedures; creating and implementing wellbeing policies; making reasonable adjustments; communication, documentation and record-keeping including confidentiality; signposting and sources of further support; and promotion of positive mental health and wellbeing.
To register for a free place on this standalone module as part of the VMG/Mind Matters collaboration, click here.
The purpose of this module is for you to understand and be able to manage the recruitment and ongoing development of staff members in your organisation.
On completion of this module, you will be able to:
- Create and evaluate a human resource plan for your organisation
- Explain, justify and demonstrate best practice in recruitment from vacancy identification to appointment
- Carry out skills gap and performance gap analyses to determine development needs
- Critically assess the suitability of professional development options for an individual
- Create, implement and monitor a personal development plan for an individual
This module will cover: HR planning, reward and deployment; succession planning; attendance and retention evaluation; outsourcing, subcontracting, layoff, redundancy, furlough and redeployment; recruitment policies and procedures; job analysis, job descriptions and person specifications; advertising, shortlisting and selection; interviewing, assessment and testing; communication, outcomes, feedback and record-keeping; effective induction; performance, skills and training needs analysis; learning opportunities, career development strategies and personal development planning.
The purpose of this module is for you to understand the skills, principles and practice required for effective coaching or mentoring in a veterinary organisational context.
On completion of this module, you will be able to:
- Define and justify the use of coaching or mentoring to benefit individuals and/or organisations
- Explain and demonstrate the knowledge, skills and behaviours required to be an effective coach or mentor
- Evaluate the impact of coaching or mentoring on the individual and/or organisation
- Identify potential barriers to coaching or mentoring relationships and develop strategies to minimise these
This module will cover: organisational factors affecting coaching or mentoring (culture, values, support); the business rationale for using coaching or mentoring, alignment with individual and organisational objectives; responsibilities, contracting and relationship management, ethics, record-keeping and confidentiality; coaching and mentoring theory and models; key skills and behaviours for coaches and mentors, communication skills; impact assessment and reflective practice; membership bodies and codes of practice.
The purpose of this module is for you to understand how to motivate people, and develop the ability to develop and lead teams to improve performance.
On completion of this module, you will be able to:
- Evaluate the factors affecting performance and motivation in the workplace
- Assess the effectiveness of measuring team performance against organisational goals
- Apply motivational techniques to increase team performance
- Evaluate the role of leadership in supporting teams to achieve goals
- Critically review own ability to lead teams to achieve goals
This module will cover: theories of motivation; factors affecting motivation and performance; feedback, recognition, reward and incentive systems and their impact; mindset theory; patterns of behaviour and approaches to negativity in the workplace; theories of authority, power and accountability; delegation, empowerment, trust and respect; relationship between team performance and organisational goals; team roles, development and context; techniques to evaluate team leadership performance.
The purpose of this module is for you to understand and be able to implement and evaluate marketing concepts, recruit and retain clients, and understand current and future client needs.
On completion of this module, you will be able to:
- Explain the marketing mix and evaluate a range of marketing strategies
- Develop and implement recommendations to improve marketing strategies
- Identify and analyse current and future client markets
- Appraise the client supply chain and make recommendations for improvement
This module will cover: environmental scanning and situation analysis; primary and secondary data collection and analysis; development, implementation and evaluation of marketing plans; market segmentation and differentiation strategies; marketing mix and extended mix; product, service, B2C and B2B marketing strategies and techniques; client relations and key account management; buyer behaviour and purchase decision-making; customer supply chains, sourcing and procurement, value chain analysis; customer service standards; competitor analysis, identification of best practice and benchmarking.
The purpose of this module is for you to understand how budget construction and control are used to manage performance, review performance, and put together a financial case for a new project.
On completion of this module, you will be able to:
- Explain and apply the financial concepts use to inform management decisions
- Review an organisation’s financial planning process and make recommendations for improvement
- Measure and monitor financial performance using a range of financial evaluation techniques
This module will cover: budget planning and preparation; responsibilities of budget holders; budgetary control, organisation and administration; variance analysis and corrective actions; cost analysis, revenue, capital expenditure and break-even analysis; financial evaluation techniques; factors considered in revenue expenditure recommendations; and presenting financial information.
The purpose of this module is for you to understand how to develop a culture of innovation and improvement in your organisation, and be able to effectively lead your organisation through change.
On completion of this module, you will be able to:
- Explain leadership and team responsibilities in shaping organisational culture
- Support staff to innovate and contribute creative ideas in the workplace
- Evaluate new opportunities, assess feasibility and viability, and justify managed risk
- Create, implement and monitor a change management plan in consultation with appropriate stakeholders
This module will cover: organisational culture, leadership styles and their relationship with vision and values; motivation, reward and recognition; stakeholder mapping; types of innovation, phases of innovation activity, promoting creativity; evaluation and validation, feasibility and contingency planning; improvement techniques, incremental vs business process re-engineering; tools for effective critical decision-making; project management tools and techniques; human and financial factors; risk and uncertainty management; and intellectual property.
The purpose of this module is for you to understand the role of veterinary work in contemporary society, the influences on and by workplace culture, and the impact of personal and professional ethics on a veterinary organisation.
On completion of this module, you will be able to:
- Analyse the nature and purpose of a veterinary organisation and its people
- Evaluate the impact of the social and cultural environment on the way a veterinary organisation operates
- Analyse an organisation’s policies, ethics and cultural norms and the impact they have on people and performance
This module will cover: organisational models, structures and types, their roles and purpose; learning organisations and professionals; demographic trends in populations, work and employment; human factors and social attitudes influencing the veterinary workplace; external factors influencing workplace change (technological, competitive and social development); organisational governance, ethics and values; ethics, beliefs and value judgements (personal, professional, business and veterinary sector); organisational subcultures, ‘blame culture’, organisational politics and problem-solving; mapping the ethics and culture of an organisation; and corporate social responsibility.
The purpose of this module is for you to bring together your learning from all the modules you have studied and reflect on how your knowledge and understanding has impacted you, your work and your organisation. You will carry out a work-based project with the support of your tutor.
To register for the combined VMG/ILM Award, Certificate, and/or Diploma in Veterinary Leadership & Management, click here:
Current Holders
VMG/ILM Level 5 Diploma in Veterinary Leadership & Management (DVLM)
- Gemma Fisher RVN DVLM, Head Nurse, Animal Clinic Vets, London
VMG/ILM Level 5 Certificate in Veterinary Leadership & Management (CVLM)
- Fiona Andrew RVN CVLM, Business Support Manager, VetPartners, Perthshire
- Louise Bambury CVLM, Practice Manager, Boness Vets, Bedfordshire
- Ruth Bennett RVN CVLM(HR), Practice Manager, Castle Vets, Dorset
- Philippa Blake CVLM, Clinical Services Manager, Rossdales Equine Hospital, Suffolk
- Emma Boyd CVLM, AHEMS Director/Exotic Animal Teaching Facility Manager, Royal (Dick) School of Veterinary Studies, Edinburgh
- Stacy Brook RVN CVLM(HR), Nurse Manager, London Road & Hollies Vets, Norfolk
- Piera Ceschi CVLM DVM, Veterinarian, One Health Division, South Tyrol Health Authority, Italy
- Leah Challen CVLM(Fin), Accounts Manager, Equine Dental Clinic, Dorset
- Johanna du Plessis RVN CVLM, Head Nurse, Medivet Salisbury, Wiltshire
- Lauren Emmett RVN CVLM, Head of Nursing Services, North Downs Specialist Referrals, Surrey
- Claire Erskine CVLM, Practice Manager, Conanvet, Ross-shire
- Samantha Firmager CVLM, Practice Manager, Companion Care Winchester, Hampshire
- Rachel Forsyth RVN CVLM, Practice Manager, Dogwood Referrals, Manchester
- Catherine Grimsey CVLM(Fin), Practice Manager, Pinkham Equine, Wiltshire
- Tom Hallam RVN CVLM, Practice Manager, Vine Tree Vets, Herefordshire
- Zoe Hatton CVLM, Practice Manager, Avenue Vets, Rutland
- Rebecca Humphrey RVN CVLM(MH), Head Nurse, Shepherds The Vets, Rhondda
- Tammy Inkpen CVLM, Practice Manager, Castle Vet Group, Cornwall
- Tamara Kendall RVN CVLM, Veterinary Nurse, Midsummer Vets, Buckinghamshire
- Kate Judd CVLM, Practice Manager, Crossroads Vets, Buckinghamshire
- Danielle Kaelin RVN CVLM(Fin), Associate Director & Head Nurse, Hawthorn Vets, West Sussex
- Mike Kitchen CVLM(MH), Business Manager, German Vets, United Arab Emirates
- Melanie Mace RVN CVLM(HR), Head of Hospital Nursing Services, Mill House Vets, Norfolk
- Natalie McGrath CVLM(MH), Client Services Manager, Vets4Pets Bury, Lancashire
- Helen Moreland CVLM, Practice Manager, Clockhouse Vets, Gloucestershire
- Tara Morris CVLM, Office Manager, Rossdales Equine, Hertfordshire
- Gemma Passant RVN CVLM, Area Manager, Medivet, Shropshire
- Paul Rolfe CVLM, Practice Manager, Westmoor Vets, Cornwall
- Shirley Simpson RVN CVLM, Senior Surgical Nurse, Royal (Dick) School of Veterinary Studies, Edinburgh
- Saija Smith CVLM, Practice Manager, Elands Vets, Kent
- Heidi Taylor RVN CVLM, Head of Nursing Services, Dick White Referrals, Suffolk
- Tracy Volante RVN CVLM(HR), Practice Manager, Ark Vets, Warwickshire
- Denise Whitham CVLM, Practice Manager, Icknield Vets, Bedfordshire
- Owen Williams CVLM(Fin), Area Support Manager, IVC Evidensia
- Josh Willmot CVLM, Practice Director, Beacon View Vets, Kent
- Claire Wilson RVN CVLM(HR), Practice Manager, Derwent Valley Vets, Derbyshire
- Sarah Wyatt RVN CVLM, Practice Manager, Hale Vet Group, Wiltshire
- Catriona Young CVLM, Customer Services Manager, Vets4Pets Carlisle, Cumbria
Specialisms: Practice Finance (Fin), Human Resources (HR), Mental Health (MH)
VMG/ILM Level 5 Award in Veterinary Leadership & Management (AVLM)
- Dana Al Nazer DVM, Associate Veterinarian, Mission Pet Hospital, USA
- Claire Ashworth RVN, Hospital Manager, Valley Vets, Cardiff
- Sam Atkins RVN, Practice Manager, Bollington Vets, Cheshire
- Rebecca Bendall, Practice Manager, Bilton Vets, Warwickshire
- Sara Binyon, Practice Manager, Park Issa Vets, Shropshire
- Lisa Bond RVN, Head Veterinary Nurse, Atherton Vets, Manchester
- Alexandra Borges MRCVS, Divisional Veterinary Director, Medivet, Hertfordshire
- Danielle Boulter, Practice Administrator, Chalklands Vets, Wiltshire
- Victoria Bowman, Office Manager, Old Stone Vets, Cumbria
- Bianca Brown, Practice Manager, Gordon Vets, East Lothian
- Stephanie Bull, Practice Manager, Forest House Vets, North Yorkshire
- Marieke Caljé-van den Assem MRCVS, Locum Veterinary Surgeon
- Debbie Carroll, Practice Manager, Gibbs Marsh Equine, Dorset
- Stephanie Catt RVN, Head Veterinary Nurse, Vet’s Klinic, Berkshire
- Rachel Charnley, Practice Manager, All Pets Vet Care, Pembrokeshire
- Hannah Colborne RVN, Practice Administrator, Scott Vets, Bedfordshire (MH)
- Claire Coman RVN, Deputy Practice Manager, Bridge Vets, Norfolk
- Chantelle Craven RVN, Head Nurse, Gatehouse Vets, West Yorkshire
- Liza Ebeck RVN, Head Veterinary Nurse, Willows Vet Group, Cheshire
- Stephanie Eden RVN, Branch Manager, Gatehouse Vets, West Yorkshire
- Lois Mair Evans, Veterinary Administrator, Wern Vets Cyf, Clywd
- Sophie Francis, Branch Manager, Cinque Ports Vets, Kent
- Emily Gamble RVN, Senior Veterinary Nurse, Bilton Vets, Warwickshire
- Francesca Gambuzzi MRCVS, Veterinary Surgeon, Stone Lion Vets, London
- Maryanne Griffiths RVN, Practice Manager, Vale Vets, Devon
- Katie Gulliver, Admin and Account Manager, Pilgrim Vets, Hampshire
- Alex Haines RVN, Deputy Head Nurse, Swift Referrals, West Yorkshire
- Emily Hawes, Practice Administrator, Vets4Pets Christchurch, Dorset
- Lucy Hill RVN, Practice Manager, Molecare Vets, Devon
- Andreea Ionescu MRCVS, Joint Venture Partner, Vets4Pets Pontypridd, Rhondda
- Laura Jackson RVN, Administrative Head Nurse, Willows Vets, Cheshire
- Lauren Jobson RVN, Deputy Head Nurse, Cogges Vets, Oxfordshire (MH)
- Alannah Knutton MRCVS, Head Veterinary Surgeon, Vet’s Klinic, Wiltshire
- Debra Lievin, Reception Team Leader, Gatehouse Vets, West Yorkshire
- Chantel Litchfield, Managing Director, All Creatures Vet Care, Nottinghamshire
- Ana Lopes MRCVS, Veterinary Surgeon, Medivet 24H Shrewsbury, Shropshire (MH)
- Fabienne Mann, Practice Manager, West Midlands Referrals, Staffordshire
- Emma McEwan, Practice Manager, Wood Vets, Gloucestershire
- Robyn McGuire, Reception Manager, Wilson Vets, Durham
- Alexia Mills MRCVS, Clinical Director, Molecare Vets, Devon
- Alexandra Mollart RVN, Practice Manager, Winsford Vets, Cheshire
- Shelley Monks, Practice Manager, Langford Vets, Bristol
- Ellie Morgan, Office Manager, Abbey Equine Clinic, Monmouthshire
- Katie Morris RVN, Head Nurse, Alphapet, West Sussex
- Samantha Perkins RVN, Practice Manager, Cotswold Vets, Gloucestershire
- Karolina Pionk MRCVS, Clinical Director, Moor Cottage Vets, Berkshire
- Amy Pollard, Companion Animal Branch Manager, White Lodge Vets, Devon
- Lisa Powell RVN, Practice Manager, Shipley Vets, West Yorkshire
- Rhiannon Price MRCVS, Veterinary Surgeon, Goddard Vets, London
- Fiona Pugh RVN, Practice Manager, Luxtowe Vets, Cornwall (MH)
- Heidi Sadler RVN, Regional Operations Director, Medivet, Hertfordshire
- Libby Sebborn, Practice Administrator, Rata Vets, Hampshire
- Kirstie Sherman RVN, Veterinary Nurse, George Vet Hospital, Wiltshire
- Emma Shipley RVN, Practice Manager, Priory Vets, East Yorkshire
- Saija Smith, Practice Manager, Elands Vets, Kent
- Helen Souter RVN, Practice Manager, Hunt’s Vets, Cheshire
- Joanna Steele, Practice Relationship Manager, Vets4Pets Handforth, Cheshire
- Laura Steward RVN, Head Veterinary Nurse, Vets Klinik, Wiltshire
- Charlotte Stock MRCVS, Divisional Veterinary Director, Medivet, Durham
- Rebekah Sutherland, Administration Manager, The Veterinary Cat Clinic, Edinburgh
- Tracy Upshall RVN, Operations Manager, Lynwood Vets, Dorset
- Lorna Utley MRCVS, Lead Vet, Medivet Canonbury, London
- Kayleigh Walsh RVN, Head Nurse, ICR Vets, Midlothian
- Tracey Wheat RVN, Practice Manager, Carmel Vets, West Midlands
- Rhianne Wilkins, Senior Account Executive, Park Vets, Cardiff
VMG/ILM Level 5 Certificate in Veterinary Leadership & Management (CVLM)
- Rowena Batey RVN CVLM, Practice Manager, Ashlea Vets, Cumbria
- Karla Brown CVLM, Practice Manager, Black Sheep Vets, Lincolnshire
- Nikki Chapman CVLM, Practice Manager, Calweton Vets, Cornwall
- Gemma Fisher RVN CVLM, Head Nurse, Norwood Road Vets, London
- Madalina Plugaru CVLM, Practice Manager, Stokewood Vets, Dorset
VMG/ILM Level 5 Award in Veterinary Leadership & Management (AVLM)
- Emma Akehurst RVN, Practice Manager, Maltman Cosham Vets, West Sussex
- Alina Baldin MRCVS, Regional Director, Medivet
- Louise Bambury, Practice Manager, Boness Vets, Bedfordshire
- Ruth Bennett RVN, Practice Manager, Castle Vets, Dorset
- Emma Boyd, Exotic Animal Teaching Facility Manager, University of Edinburgh
- Louise Brabon, Group Practice Manager, Alder Vets, Surrey
- Tracey Bryant, Practice Manager, Summerhill Vets, Gwent
- Chris Butler RVN, Hospital Manager, Valley Vets, Cardiff
- Piera Cesci DVM, Senior Veterinary Officer, South Tyrol Health Authority, Italy
- Jaxx Denham, Practice Manager, Hampden Vets, Buckinghamshire
- Rebecca Dobinson MRCVS, Senior Veterinary Surgeon, Westways Vets, Tyne & Wear
- Anna Ellams MRCVS, Clinical Director, Wood Vet Group, Gloucester
- Irina Gramer MRCVS, Head of the Oncology Service, QMHA, Royal Veterinary College, Hertfordshire
- Thomas Hallam RVN, Branch Practice Manager, Scarsdale Vets, Derbyshire
- Jade Hughes MRCVS, Veterinary Surgeon, Maes Glas Vets, Rhondda
- Lyndsay Hughes RVN, Director, Drove Vets, Wiltshire
- Rebecca Humphrey RVN, Head Veterinary Nurse, Shepherds the Vets, Rhondda
- Tammy Inkpen, Practice Manager, Castle Vets, Cornwall
- Kate Judd, Head Receptionist, Wheelhouse Vets, Buckinghamshire
- Dani Kaelin RVN, Head Nurse & Associate Director, Hawthorn Vets, West Sussex
- Tamara Kendall RVN, Registered Veterinary Nurse, Midsummer Vets, Buckinghamshire
- Melanie Mace RVN, Senior Veterinary Nurse, Mill House Vets, Norfolk
- Cheryl Marriott RVN, Head Nurse, Prince Bishop Vets, County Durham
- Natalie McGrath, Client Service Manager, Vets4Pets Bury, Lancashire
- Helen Moreland, Practice Manager, Clockhouse Vets, Gloucestershire
- Gemma Passant RVN, Area Manager, Medivet
- Lois Passey RVN, Wards Supervisor, The Ralph Referral Centre, Buckinghamshire
- Emma Pember RVN, Practice Manager, Valley Vets, Cardiff
- Haidee Rigby RVN, Area Manager, Medivet
- Shirley Simpson RVN, Senior Surgical Nurse, Royal (Dick) School of Veterinary Studies, Edinburgh
- Claire Smith MRCVS, Director & Vet, Beacon View Vets, Kent
- Rachel Smith RVN, Joint Venture Partner, Vets4Pets Sunderland, Northumberland
- Christine Stagg, Clinic Manager, Thameswood Vets, Wiltshire
- Debbie Summers RVN, Head Nurse, Elham Valley Referrals, Kent
- Steph Towler, Practice Manager, Ipswich Vets4Pets, Suffolk
- Phillippa Turner, Practice Manager, Medivet Washington, Durham
- Tracy Volante RVN, Practice Manager, The Ark Vets, Warwickshire
- Karen Warnham, Practice Manager, Penmellyn Vets, Cornwall
- Denise Whitham, Practice Manager, Icknield Vets, Bedfordshire
- Luisa Williams MRCVS, Branch Lead Vet, Lynwood Vets, Dorset
- Josh Willmot, Director, Beacon View Vets, Kent
- Claire Wilson RVN, Practice Manager, Derwent Valley Vets, Derbyshire
- Catriona Young, Customer Services Manager, Carlisle Vets4Pets, Cumbria
VMG/ILM Level 5 Award in Veterinary Leadership & Management (Mental Health) (AVLM(MH))
- Melanie Carr MRCVS, Senior Veterinary Surgeon, Henlow Vets, Bedfordshire
- Clare Frazer RVN, Practice Manager, Haven Vets, Essex
- Tshidi Gardiner MRCVS, Veterinary Surgeon, Otter Vets, Devon
- Nikki Graham, Practice Manager, Rutland Vets, Rutland
- Ravinder Hale, Support & Development Officer, The George Vets, Wiltshire
- Claire Madgwick MRCVS, Veterinary Surgeon, Oak Barn Vets, Surrey
- Beki Parratt, Practice Manager, Northwich Vets, Cheshire
- Hannah Prince, Practice Manager, Falkland Vets, Berkshire
- Caroline Pye MRCVS, Lead Vet, Maison Dieu Vets, Kent
- Ailsa Woodson MRCVS, Veterinary Surgeon, Forest Vets, Hampshire
- Hannah Young RVN, Theatre Nurse Lead, Dick White Referrals, Suffolk
VMG/ILM Level 5 Award in Veterinary Leadership & Management
- Fiona Andrew RVN, Business Support Manager, VetPartners
- Rowena Batey RVN, Practice Manager, Ashlea Veterinary Centre, Cumbria
- Philippa Blake, Diagnostic Centre Administrator, Rossdales Equine Hospital, Suffolk
- Stacy Brook RVN, Nurse Manager, London Road Veterinary Centre, Norfolk
- Karla Brown, Practice Manager, Black Sheep Vets, Lincolnshire
- Paula Brzenczek, Practice Manager, Summerhill Veterinary Centre, Monmouthshire
- Melonie Bunting, Practice Manager, London Road Veterinary Centre, Norfolk
- Leah Challen, Accounts Manager, Equine Dental Clinic Ltd, Dorset
- Nicola Chapman, Practice Manager, Calweton Veterinary Group, Cornwall
- Vanessa Croft-Taylor, Veterinary Surgery Department Manager, Wood Green, Cambridgeshire
- Johanna du Plessis RVN, Head Veterinary Nurse, Medivet Salisbury, Wiltshire
- Lauren Emmett RVN, Head of Nursing Services, North Downs Specialist Referrals, Surrey
- Claire Erskine, Practice Manager, Conanvet Ltd, Inverness-shire
- Samantha Firmager, Practice Manager, Companion Care Winchester, Hampshire
- Gemma Fisher RVN, Head Veterinary Nurse, Vets4Pets Sidcup, Kent
- Rachel Forsyth RVN, Practice Manager, Dogwood Referrals, Manchester
- Cath Grimsey, Practice Manager, Pinkham Equine, Wiltshire
- Zoe Hatton, Practice Manager, Avenue Veterinary Centre, Cambridgeshire
- Kirstie Jones RVN, Veterinary Implementation Manager, Nordhealth
- Mike Kitchen, Business Manager, German Veterinary Clinic, United Arab Emirates
- Jacqueline Mc Mahon RVN, Practice Manager, Medivet New Cross, London
- Tara Morris, Office Manager, Rossdales Ltd, Hertfordshire
- Madalina Plugaru, Practice Manager, Stokewood Veterinary Surgery, Dorset
- Paul Rolfe, Practice Manager, The Mobile Vet Ltd, Isle of Wight
- Jot Stevenson RVN, Practice Manager, Stroud Road Vets, Gloucestershire
- Heidi Taylor RVN, Senior Nurse Support Coordinator, Dick White Referrals, Cambridgeshire
- Shannon Tidyman, Clinical Support Supervisor, LLM Farm Vets, Shropshire
- Emma Whiston-Riley, Owner, Woodpecker Stables, Derbyshire
- Owen Williams, Practice Manager, The Stocks Veterinary Centre, Worcestershire
- Sarah Wyatt RVN, Practice Manager, Hale Veterinary Group, Wiltshire
CVPM Holders (Awarded 1995 – 2020)
The CVPM was retired in 2020.
Vanessa Austin, Vets4Pets Northampton
Nikki Graham, Rutland Vet Centre
Donna Johnson, The Pet Vet Barnsley
Helen McHugh, Holmefield Vet Clinic
Lucinda Wilson, Equibreed UK
Alison Turvey, The Oak Veterinary Group
Sally Courtney, Northampton Vets4Pets
Emma Hollingworth, Park Vets Cardiff
Sarah Lewis, Rhyd Broughton Vets
Mimi Machin, Bredy Vet Centre
Gemma Taylor, Abbeymoor Vets
Ellie Stock Bishop, Goddard Vet Group
Beverley Iren, Pennard Vets Sevenoaks
Clare Norlander, Bodrwnsiwn Vet Group
Elizabeth Partridge, Bay Vet Group
Leah Morley, Hyde Park Vet Centre
Stacey Munday, Toachim House Vets
Louise Reeve, Yoredale Vets
Matthew Horobin, VetPartners
Louise Marshall, Gatehouse Vet Group
Philippa Davis, Goddard Vet Group
Georgina Hills, IVC Evidensia
Lisa Martin, The Lodge Vet Centre
Shaun Plunkett, Cherrydown Vets
Victoria Musk, Rosemullion Vets
Lucy Bartlett, Scott Dunn Equine
Lisa Marter, Arundel Equine Hospital
Louise O’Hara, Windmill Vets
Julie Beacham, Wendover Heights Vet Centre
Liz Howes, Pet Doctors
Helen Kington, Coach House Vets
Renay Rickard, Kernow Vet Group
Amanda Baggley, Wicstun Vet Group
Lisa Cooper, Goddard Vet Group
Jennifer Crawford-Allen, Cedar Grove Vets
Heidi Fudge, Swayne and Partners Vets
Alison Hoy, Earlswood Referrals
Susan Lunn, Vets4Pets Cannock
David Mulligan, Parklands Vet Group
Paula Nugent, Equine Vet Clinic Glasgow
Lorraine Weynberg, Village Vet
Helen Biggadike, Bath Vet Referrals
David Button, Newcastle PDSA Hospital
Sharon Powell, Belmont Farm & Equine Vets
Debby Drinkwater
Kathryn Nankervis, Hartpury University
Kerry Scarlett, Cogges Vets
Cathy Coates
Lisa Coxon, Queen’s Park Vets
Susan Hall,
Pat Heseltine
Tina Hibell, Cornerstone Vets
Hilary Manning, Erdington Pet Centre
Tracy Mayne, Redditch Vets4Pets
Anne Milburn
Angela Miller, Woodburn Vets
Lynda Statham, Riverside Vets
Fred Bancroft, Blue Cross Animal Hospital
Ianthe Cox
Keith Fuller, Elands Vets
Sarah Hibbert, Chestergates Vet Specialists
Tessa Smith, Oakham Vet Hospital
Glynne Davies, Riverside Vets
Rita Dingwall, Cinque Ports Vet Group
Pauline Graham, Capontree Vets
Susan Ross, Moray Coast Vet Group
Jan Dunn, Ayres Vet Centre
Elizabeth Glover
Dawn Kent, Willow Vet Centres
Val Lackenby
Marion Leister
Katherine Thornton
Brian Wright, Fitzpatrick Referrals
Jacqueline Garrett, AT Veterinary Systems
Stephen Grills, Filham Park Vets
Jennifer Tubb, Willows Vet Centre & Referrals
Gloria Tyrer, Woolton Vets
Fiona Baxter, Woodcroft Vets
Ray Girotti, Glasgow Vet School
Sue Morrisey, Cromwell Vet Group
Ian Kynoch, Kynoch Vets
Lynn Roach
Georgina Stutchfield
Carole J Clarke, Mill House Vet Hospital
Nancy Fox
Susan M Kydd, Kydd & Kydd Vets
Bob Moore, Kingfisher Vets
John Sheridan, Veterinary Practice Initiatives
Lynne Worwood, Endell Vet Group