First awardees of VMG/ILM Level 5 Certificate in Veterinary Leadership and Management qualifications announced

Four practice managers and a head nurse have become the first to achieve the Level 5 Certificate in Veterinary Leadership and Management, a qualification launched by the Veterinary Management Group (VMG) and accredited by the Institute of Leadership and Management (ILM).  The five awardees had already achieved the first qualification stage, the Award (AVLM), before studying for the Certificate (CVLM).

An additional 23 veterinary professionals including vets, vet nurses, practice managers and other support staff, have also achieved the AVLM, while 11 have achieved a new version of the AVLM, which focuses on mental health in the veterinary workplace – the AVLM (MH).

The VMG/ILM Award, Certificate and Diploma are modular qualifications with an emphasis on flexibility, accessibility, and real-world relevance.  They have been designed to enable participants from the UK and around the world to build a qualification to suit their role, their ambitions, and their areas of interest.

With the graduation of this latest cohort – the largest since the qualification was launched in 2020 – there are now 84 AVLM holders, in addition to the five CVLM holders and the 11 AVLM (MH) holders.  Awardees will receive their awards during next year’s VMG Congress, which takes place on 8-9 June 2023 at the Crowne Plaza, Stratford upon Avon.

Commenting on securing the CVLM, Nikki Chapman, Practice Manager at Calweton Vets in Cornwall, explained: “I had reached a point where I felt that, while I was learning a lot ‘on the job’, having more knowledge would really be beneficial, both to myself and to the team I am supporting.”

She continued: “Balancing a full-time, highly demanding role, through what has been a particularly challenging 12 months, and trying to find the time, energy and motivation to learn and commit to deadlines has been my biggest challenge in a long time.  But the feeling of success, and the reward of committing to something and achieving results, both in my assignments and in visible improvements from my increased knowledge in practice has made the challenge feel truly worth it.”

Dr Hannah Perrin, VMG/ILM Qualifications Course Director, added: “When we created these qualifications, we wanted to ensure that they were practical, applicable and accessible.  The diversity of roles and organisations represented in this latest cohort of graduates is testament to the idea that everyone can benefit from developing their leadership skills.  I’m so proud of this group and look forward to supporting our new CVLMs as they all move on to the Diploma stage.”

More information about the qualifications is available here:


Recipients of the Level 5 VMG/ILM Certificate in Veterinary Leadership and Management (CVLM)

  •  Rowena Batey RVN CVLM, Practice Manager, Ashlea Vets, Cumbria (VetPartners)
  • Karla Brown CVLM, Practice Manager, Black Sheep Vets, Lincolnshire (Independent)
  • Nikki Chapman CVLM, Practice Manager, Calweton Vets, Cornwall (VetPartners)
  • Gemma Fisher RVN CVLM, Head Nurse, Norwood Road Vets, London (IVC)
  • Madalina Plugaru CVLM, Practice Manager, Stokewood Vets, Dorset (Independent)


Recipients of the Level 5 VMG/ILM Award in Veterinary Leadership and Management (AVLM)

  • Alina Baldin MRCVS, Regional Director, Medivet
  • Emma Boyd, Exotic Animal Teaching Facility Manager, University of Edinburgh
  • Louise Brabon, Group Practice Manager, Alder Vets, Surrey
  • Tracey Bryant, Practice Manager, Summerhill Vets, Gwent
  • Chris Butler RVN, Hospital Manager, Valley Vets, Cardiff
  • Jaxx Denham, Practice Manager, Hampden Vets, Buckinghamshire
  • Anna Ellams MRCVS, Clinical Director, Wood Vet Group, Gloucester
  • Rebecca Humphrey RVN, Head Veterinary Nurse, Shepherds the Vets, Rhondda
  • Kate Judd, Head Receptionist, Wheelhouse Vets, Buckinghamshire
  • Dani Kaelin RVN, Head Nurse & Associate Director, Hawthorn Vets, West Sussex
  • Tamara Kendall RVN, Registered Veterinary Nurse, Midsummer Vets, Buckinghamshire
  • Cheryl Marriott RVN, Head Nurse, Prince Bishop Vets, County Durham
  • Gemma Passant RVN, Area Manager, Medivet
  • Lois Passey RVN, Wards Supervisor, The Ralph Referral Centre, Buckinghamshire
  • Emma Pember RVN, Practice Manager, Valley Vets, Cardiff
  • Haidee Rigby RVN, Area Manager, Medivet
  • Claire Smith MRCVS, Director & Vet, Beacon View Vets, Kent
  • Debbie Summers RVN, Head Nurse, Elham Valley Referrals, Kent
  • Steph Towler, Practice Manager, Ipswich Vets4Pets, Suffolk
  • Karen Warnham, Practice Manager, Penmellyn Vets, Cornwall
  • Luisa Williams MRCVS, Branch Lead Vet, Lynwood Vets, Dorset
  • Josh Willmot, Director, Beacon View Vets, Kent
  • Catriona Young, Customer Services Manager, Carlisle Vets4Pets, Cumbria


Recipients of the Level 5 VMG/ILM Award in Veterinary Leadership and Management (Mental Health) (AVLM(MH))

  • Melanie Carr MRCVS, Senior Veterinary Surgeon, Henlow Vets, Bedfordshire
  • Clare Frazer RVN, Practice Manager, Haven Vets, Essex
  • Tshidi Gardiner MRCVS, Veterinary Surgeon, Otter Vets, Devon
  • Nikki Graham, Practice Manager, Rutland Vets, Rutland
  • Ravinder Hale, Support & Development Officer, The George Vets, Wiltshire
  • Claire Madgwick MRCVS, Veterinary Surgeon, Oak Barn Vets, Surrey
  • Beki Parratt, Practice Manager, Northwich Vets, Cheshire
  • Hannah Prince, Practice Manager, Falkland Vets, Berkshire
  • Caroline Pye MRCVS, Lead Vet, Maison Dieu Vets, Kent
  • Ailsa Woodson MRCVS, Veterinary Surgeon, Forest Vets, Hampshire
  • Hannah Young RVN, Theatre Nurse Lead, Dick White Referrals, Suffolk
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