Head Receptionist – Goddard Mandeville Veterinary Hospital, Northolt, Middx

We are looking for a client-focused and forward-looking experienced receptionist to join our team based at our outstanding Veterinary Hospital, Mandeville. In this role you will deliver outstanding customer experience to all GVG clients. You will lead the team, by make sure they have the right tools to deliver consistent, exceptional customer service.

This new role is an exciting one and forms part of an expanding team of receptionists at Mandeville Veterinary Hospital.  This is an opportunity for a receptionist who has experience of leading a team to make a real difference to the quality of customer care in the practice. You will be responsible for a wide variety of tasks including recruitment, training and development of your team and ensuring the reception desk delivers the highest customer care standards possible.

The position is for 40 hours per week including some weekends.  The salary for this role is £24,000 to £28,000 per annum.   If you can demonstrate commitment to working to the highest clinical standards, dedication to delivering excellent client care (preferably with experience of independent nurse consultations), and a desire to help and support both clients and colleagues, then we’d love to hear from you.

We have a great benefits package including:
– Simply Health which provides cashback/refunds on many routine medical costs such as dental care, physiotherapy, optician, chiropractic fees, and more.
– 24hr Employee Assistance Programme.
– Generous shopping/leisure discounts (never pay full price in all the major shops and cinemas again!).
– Cycle to work scheme.
– Great colleague pet discount scheme.
– Paid BVNA membership, RCVS and VDS fees.
– Colleague Introduction incentive of £2500.
– Increasing holiday allowance with length of service.

In 2022 we are celebrating our 70th anniversary and have 44 branches, 3 hospitals and our own nurse training college.  We value all of our colleagues and our forward-looking approach means we have introduced a Colleague Forum to listen to our peers’ views, as well as monthly Town Hall meetings, communicating real time updates, taking polls with live Q&A’s to ensure we’re making the right, collaborative decisions for our people. All our senior managers are Mental Health First Aid trained and we offer Wellness plans for all our new starters.
We have a great reputation for looking after our employees and over 20% of our team have been with us 10 years or more.

If you are interested in this rewarding role and would like to know more, please click the apply button now,  if you would like more information or an informal chat to discuss the role further please email vacancies@goddardvetgroup.co.uk


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