Head Veterinary Receptionist/Team Leader – Medivet 24 Hour Alder, Liverpool, Merseyside

We are seeking a Head Veterinary Receptionist (Client Care Assistant) to join our busy 24 hour hospital based in West Derby, Liverpool. This role will be supporting a team of Veterinary Surgeons, Nurses and Patient Care Assistants, assisting with reception tasks and welcoming all clients and patients into the practice.

The successful candidate will have previous receptionist or in customer facing experience, as well as a love for animals, although no prior animal care experience is required. This position will best suit a proactive enthusiastic individual with a passion for customer service and exceptional communication skills. You will be able to multitask, remain calm under pressure and prioritise your work load whilst maintaining a friendly and welcoming disposition.

Key Accountabilities

The duties of the Head Veterinary Receptionist (Client Care Assistant) include, but are not limited to: managing and leading the client care team, prompt and efficient telephone answering and service, dealing with routine client queries, making appointments, taking payments, submitting insurance claims, cashing up at end of day and end of week, banking, conversing with clients and staff members, complaint handling, taking and relaying messages, cleaning, stock taking, inputting laboratory results onto client records, maintaining and promoting H&S in the reception area and other parts of the practice as required, sending and responding to emails, etc.

Skills and Experience

Essential Attributes:

  • Previous experience of managing a team
  • Presentable
  • Empathetic, able to deal with upset clients
  • Good telephone skills and manner
  • Engaging manner with clients and staff
  • Good spoken English
  • Computer literate
  • Organised
  • Animal lover

Desirable Attributes:

  • Good written English
  • Extroverted and outgoing
  • Able to solve problems
  • Mediation ability
  • Sales experience
  • Able to work under pressure
  • Knowledge of first aid

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