Hospital Director – North Downs Specialists, Bletchingley, Surrey

This role is an exciting Hospital Director position with potential for career progression in a growing business leading within the veterinary industry both within the UK and globally as part of Mars Veterinary Health. This is a key leadership, strategic and operational position. You will be responsible for all aspects of performance of the Referral Hospital business, leading and line managing your Hospital SLT, working alongside business partners and other stakeholders. You will report to the Managing Director- Referrals and take responsibility for the continued delivery and growth in performance of your Referral Hospital.

In this key role you will lead the Hospital SLT and the wider Hospital team on the delivery of strategic initiatives to ensure the Hospital achieves clinical excellence, enhance the client experience, strengthen team development, well-being and engagement whilst delivering the annual business performance across all operational elements including quality, people, finance, growth, customer experience and sustainability.

Your role and responsibilities

• Drive excellence of clinical quality within your Referral Hospital.
• Delivery of the Linnaeus strategy, annual business plan and budget for your Referral Hospital.
• Provide inspiration and motivational leadership for your Hospital team, leading, coaching and developing your SLT direct reports.
• Drive engagement across your teams, actively promoting wellbeing, equality, diversity and inclusion.
• Deliver and contribute to the development of strategic initiatives to drive clinical quality, commercial growth and delivery of our sustainability goals.
• Promote and contribute to collaborative, efficient ways of working between functional pillars of the Referral Hospital.
• Be an ambassador for Mars Veterinary Health, Linnaeus, your Referral Hospital and the veterinary industry.

Key Responsibilities

• Working alongside the MD to be responsible for the delivery of Hospital strategy, BP and P and L.
• Providing hands-on leadership, development and coaching of the Hospital SLT and line management of the Clinical Director, Head of Nursing Services, Client Services, FM and HR Managers.
• Delivery and development of the highest quality clinical services, achieved through the involvement of your clinical and non-clinical teams and other key stakeholders, and promoting clinical research.
• Delivering the agreed service elements within the operating plan, demonstrating commercial focus, a structured approach, intelligence, energy and enthusiasm.
• Ensuring that the performance of the Hospital is efficient such that performance is delivered within budget.
• Delivering clear Key Performance Indicators, both quantitative and qualitative in order to inform decision-making for future growth.
• Sharing in our passion in making A BETTER WORLD FOR PETS and always striving to improve the patient and client (patient owner) experience through the Hospital team.
• Working closely with the Clinical Director and Head of Nursing Services to implement a robust clinical framework which will continually improve the clinical outcomes of the animals under your care.
• Working in partnership with your HR Business Partner to support and deliver a robust people plan for the Hospital which addresses associate engagement, talent management, retention and attrition, and well-being.
• Working closely with the Marketing Manager and Business Relationship Manager in order to promote and facilitate the referral of cases to the Hospital. Ensuring that the referral process is robust and efficient, exceeding the expectations of referring vets and delivering market-leading customer service.
• Openly sharing best practice with your peers to enable the wider group to continually benefit, and being responsible for the cascade of information through the Hospital team. Being responsible for the management and positive development of a range of internal operational relationships in support of mutually beneficial approaches and synergies.
• Ensuring the maintenance of compliance on Health and Safety, property and maintenance of the Hospital through the Facilities Manager and other internal and external stakeholders.
• Actively promoting a positive attitude to maintain health and mental wellbeing in the workplace.
• Leading from the front demonstrating the values and behaviours of Linnaeus and Mars Veterinary Health.
• Contributing to and participating in the periodic reporting of business performance to the Linnaeus Executive along with the MD and business partners.


• Competitive salary

• 5 weeks holiday plus bank holidays and Birthday Leave
• RCVS and VDS fees paid
• External CPD funded
• Extensive free online Linnaeus CPD program
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle-to-work scheme
• Recruitment referral reward scheme

About us

We are an internationally acknowledged referral centre of excellence for specialist veterinary care. Our RCVS-accredited practice offers access to one of the largest groups of veterinary specialists within the UK and Europe. We are continuously aiming to provide the highest standards of medical and surgical care for our patients within a caring and compassionate environment.

Our team consists of over 60 Registered Veterinary Nurses (RVN) and 31 recognised specialists in surgery, internal medicine, ophthalmology, oncology, neurology, cardiology, dentistry, diagnostic imaging, dermatology and anaesthesia.


For more information or an informal and confidential discussion please contact Senior Talent Acquisition Specialist, Amy Bowcott –

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