Hospital Services Administrator – Blue Cross Victoria Hospital, London

We’re recruiting a Hospital Services Administrator to join our team at our animal hospital in Victoria – a team that recently won our Blue Cross team of the year award! Our Blue Cross hospitals provide veterinary treatment for animals belonging to those people whose financial circumstances do not allow them to afford private veterinary fees. 


More about the role

As a Hospital Services Administrator you can expect a varied and rewarding role supporting our senior management team by providing an efficient administration support service throughout the hospital and first-class customer service to our internal and external clients.

If you like variety then this is the role for you; each day will see you carrying out duties such as raising purchase orders, cashing up, supporting the management of client accounts including debt management, maintaining dispensary and consumable stock levels, diary room management, welcoming visitors, conducting tours and more.
This is a full-time role of 35 hours per week Monday to Friday. Due to the nature of the work of Blue Cross, and this post, it may be necessary to exceed these hours when the workload demands.
About you
You will be passionate about customer service and a stickler for detail! Looking for a role where you can join a wonderful, high performing team, you will naturally be organised with the initiative to respond to, and proactively resolve, a variety of assignments and issues as they arise.
Additionally, you will be adaptable with the ability to effectively prioritise tasks in a dynamic environment. Due to the nature of the hospital, you will be able to apply discretion and sensitivity at all times as you will be handling confidential information and engaging with colleagues and clients on sometimes sensitive matters.
Knowledge, skills, and experience 
  • Extensive administration experience
  • Experience of financial management (cashing up/reconciliation)
  • Experience of providing a high level of customer service
  • Excellent communication skills both written and verbal
  • Experience of communication with people at all levels and dealing with challenging situations
  • Ability to take and record accurate notes and minutes
  • Extensive experience of using a variety of software applications including MS Office
  • Ability to demonstrate, understanding and apply our Blue Cross values


Desirable knowledge, skills, and experience 

  • Knowledge of medical/veterinary administration
  • Knowledge of the charity and voluntary sector
  • Experience of stock control and ordering
How to apply 
Click the apply button below and complete the online application process before the closing date on Sunday 17 September 2023.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits 
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
  • Enhanced annual leave entitlement: 30 days plus bank holidays
  • Pension scheme with enhanced employer contribution
  • Health cash plan
  • Life assurance
  • Unlimited access to an employee assistance programme
  • Programmes for physical and mental wellbeing support
  • Free access to GP via MetLife
  • Recognition scheme Annual volunteer days
  • Claim for professional fees
To read more about the benefits Blue Cross has to offer, please visit the ‘why work for us‘ page on our website.
About Blue Cross

Blue Cross is a national charity that has been helping sick, injured and homeless pets since 1897.

Every month we help thousands of pets and their people by providing veterinary care, expert behaviour advice and find homeless pets loving families. We also offer education for future generations plus pet bereavement support for those who have lost their beloved pet companion.

We love the ways that pets can make such an amazing difference to the people they live with and we offer lifelong support and advice to help that unique relationship thrive. With your support we can give back to more pets and their families who need our help.

Pets change lives. We change theirs.

Our commitment to diversity and inclusion  
We believe that every pet should enjoy a healthy life in a happy home, and we always seek to recruit the best people who share our values and commitment so we can continue to help and support pet owners across the UK to achieve this.

At Blue Cross, we want you to feel that you belong, without the need to hide any part of who you are.

Diversity and inclusion at Blue Cross means creating a workplace where all people, regardless of gender, race, sexual orientation, religion, nation or country of origin, disability, age, and socioeconomic backgrounds are welcome, respected, supported, and have access to equal opportunities.

We are working hard to reflect the world we live in and the communities we serve at every level of our organisation. As much as we have made positive advances, we consider diversity and inclusion to be a work in progress – a continual commitment that remains a priority for all of us.
If you would like to talk to us about any reasonable adjustments or changes to our recruitment process to support you to be your best, then please get in touch either via email at, via telephone on 01993 825515 or if you would prefer a video call then we can arrange this using Microsoft Teams.
Our values   
Our values define the way we do things. We use them every day to guide us, and to make sure we put people and pets at the heart of everything we do.

: We listen, we are non-judgmental, we are kind and caring to the pets and people we encounter, and we offer support in difficult times

Courageous: We make brave decisions, embrace change, and encourage innovation, ensuring we always act with integrity – doing the right thing even when no one is looking

Inclusive: We value all our relationships and work in an open and positive culture where we celebrate our diverse talents and empower you to be you
Contract:  Permanent, full time
Salary:  £19,838 – £23,000 plus £3,954 London Weighting Allowance per annum
Closing date:  Sunday 17 September 2023            
Interview date:  Monday 25 & Tuesday 26 September 2023
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