Membership Services Coordinator – BSAVA, Gloucester

Join the British Small Animal Veterinary Association (BSAVA) and help promote excellence in the veterinary profession.

Do you want to make a real difference to the small animal veterinary profession? Do you have an excellent track record in customer service, administration and data coordination?

BSAVA are looking for an enthusiastic Membership Services Coordinator to support the ongoing development and growth of BSAVA’s membership.

The Membership Services Coordinator works as part of the Membership Services Team, ensuring a consistently high-quality service and experience is had by all BSAVA members and customers. They will work with the Membership Manager to support planning and implementation of changes to improve member support and services, and play an important role in the ongoing development and delivery of BSAVA’s membership growth and retention strategy.

A full role description can be found here.

About the candidate:

We are looking for a self-motivated individual who is passionate about putting members at the heart of everything we do, and who can provide excellent customer service.

You will be curious and inquisitive about our members, their drivers and behaviours. Utilising strong database and administrative skills, you will ensure the efficient running of BSAVA’s membership schemes and deliver excellent support to BSAVA’s current and prospective members.

You will ideally have experience of working in a membership or other non-profit organisation, and will be committed to delivering first-class services to the small animal veterinary profession.

Essential skills include:

• Self-motivated and enthusiastic.
• A genuine commitment to delivering a quality experience to BSAVA members.
• Excellent customer service, administration and data coordination.

A full person specification can be found here.

About the BSAVA:

The BSAVA is a professional membership association which exists to advance care for companion animals. With a membership of more than 10,000 veterinary surgeons, vet nurses and students, we work in the UK and internationally to promote excellence in small animal practice through education and science, by facilitating training, conducting research and developing policy. Each year we deliver numerous education courses, host the largest small animal Congress in Europe, and publish books, manuals, apps and magazines.

This post sits within the Membership & Marketing department and reports to the Membership Manager.

This is a permanent, full-time role of 40 hours per week, offering a salary between £20,000 – £22,000 per annum, depending on qualification and experience. Benefits include 23 days holiday, contributions towards Group Personal Pension, Life Assurance and Health Insurance.

How to apply:
Please submit your CV and a cover letter detailing how you meet the requirements in the person specification, addressed to Gill Disley, Membership Manager – 

Please note, if applicants haven’t received a response within 7 days of the closing date, then it is to be assumed that they have not been successful with their application.

If you have any questions, or would like to discuss the role, please contact Gill on

For more information, click here…

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