Practice Liaison Manager – QMHA, Hawkeshead, Potters Bar, Herts

We are looking for an enthusiastic and dedicated Practice Liaison Manager to join the Queen Mother Hospital for Animals (QMHA)’s team. The QMHA is the UK’s largest small animal veterinary teaching hospital.

The Practice Liaison Manager is responsible for delivery of a first-class customer service to both hospital clients and referring veterinary surgeons, having overall responsibility for maintaining and developing our relationships with first opinion and referral veterinary practices, as well as communications with our external stakeholders.

Reporting to the Operations Director, you will be the key contact for all first opinion and referring veterinary practices and will develop and implement the QMHA marketing strategy. You will also work closely with the OOH Team providing operational support to ensure delivery of first-class OOH customer service to both clients and referring veterinary surgeons.

To fulfil this role, you should have former experience having worked in a similar job role and have excellent interpersonal, organisational, marketing and management skills.

We offer a generous reward and benefits package including:

  • Competitive and attractive pension package
  • Generous 33 days annual leave (plus bank holidays)
  • Access to free in-house CPD
  • On site café and restaurant
  • Free membership to the Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)
  • Cycle to work scheme
  • Free mini-bus service to and from Potters Bar station and Hawkshead Campus
  • A range of family friendly policies, including adoption, maternity and paternity pay and leave

Location:  Hawkshead (nr Potters Bar, Herts)

Salary:  £36,877 to £47,163 Inclusive of London Weighting

Permanent / Full Time

Closing Date:  23.59 hours GMT on Sunday 08 January 2023

Reference: CSS-0250-22A

For further information, please contact Lisa Lines, QMHA Operations Director at

To apply, please visit our website: Practice Liaison Manager QMHA

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