Practice Manager – Blue Cross Merton Animal Hospital, London

A Practice Manager is required at our Merton animal hospital to support the Chief Veterinary Surgeon in the delivery of our veterinary services by ensuring a high standard of customer service, providing strong leadership and managing the support team and promoting and developing volunteers.

Our Merton animal hospital helps around 5,000 unique pets every year in South West London. We run two busy clinics each day, along with two full operating lists. 24/7 emergency care is provided for our patients through our flagship hospital in Victoria. We treat mainly dogs and cats but occasional get the slightly unusual pet through our doors!

We are extremely lucky to have a great team of people who really look out for each other and care about their team-mates. We pride ourselves on our no blame culture and run monthly reflective rounds to help process difficult events and promote mental well-being. We also hold regular informal catch ups between line reports and their managers to see ow we can support you further.

The Practice Manager will promote the services of the hospital ensuring Blue Cross is actively engaged in the local community, maximising fundraising and income generation and increasing the number of pets Blue Cross help. This role also involves encouraging a team ethic, promoting efficient processes, managing budgets and maintaining the hospital buildings; taking responsibility for specific areas within the hospital. Alongside the Volunteer Coordinator, the Practice Manager will recruit, train and support a team of diverse volunteers to enhance the smooth running of the hospital in all aspects of its work. Together with the Volunteer Coordinator you will be responsible for maximising opportunities for volunteers to contribute to Blue Cross in different ways in the local area through events and other volunteering projects (e.g. Education, PBSS).

This is a part time role, working 28 hours per week over four days on a locally agreed rota to include weekends and bank holidays.

What is required?
We are looking for people with the following:
• GCSE English and Mathematics or equivalent
• Current full manual driving licence
• Excellent communication, administration, numeracy and computer skills
• Previous employment in a management role
• Computer literate and familiar with MS Office
• Effective team management
• Ability to deliver high standards of customer care
• Supervision or management of volunteers
• Aware of health and safety legislation

It would also be great if you had:
• Experience of working in veterinary practice
• Experience of property/buildings management
• Experience of managing workplace Health and Safety
• Experience of recruiting team members
• Business management experience
• An understanding of budgets and accounts
• Events organisation and community engagement

Why work for Blue Cross?
• 38 days annual leave (including bank holidays) – pro rata for part time
• Employee Assistance Programme
• Holiday exchange & enhanced parental leave
• Annual volunteer days
• Huge range of discounts across high street stores, insurance services & more
To read more about the benefits Blue Cross has to offer, please visit the ‘why work for us’ page on our website.

Practice Manager JD, Aug 18.pdf  

To apply for this role, all candidates must complete the online application process.

Apply NOW

Salary: £32,968 – £41,732 plus £3,954 London Weighting Allowance per annum pro rata
Grade: 3.2
Closing Date: 5th October 2022


At Blue Cross we are passionate about our commitment to diversity, inclusion and removing barriers, should you like to discuss any reasonable adjustments or changes to our recruitment process to support you to be your best then please get in touch. You can get in touch with us either via email at, via telephone on 01993 825515 or if you would prefer a video call then we can arrange this using Microsoft Teams.

Blue Cross holds inclusion as a core organisational value. We positively encourage applications from suitably qualified, experienced and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. We actively embrace our differences and know that it is our differences that make us unique. You are very welcome at Blue Cross, without the need to hide any part of who you are.

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