Practice Manager – Companion Care Vets Fareham Park Gate, Hampshire

We have a position available for a Practice Manager, who is able to support the Reception, Nursing and Vet team, as well as provide business support to the Joint Venture Partners. The position is located on site and is for 40 hours, ideally Monday to Friday with the occasional Saturday shift. However, there is flexibility in the rota for the right person.

The ideal candidate will:

  • Have relevant experience, with a strong understanding of managing a busy business.
  • Have a proven ability in a similar or relevant role.
  • Have a basic understanding of financial aspects.
  • Have good communication skills.
  • Be able to lead a team, providing flexible support as needed, and work well with non-clinical and clinical staff.
  • Have the ability to work autonomously, and take on additional responsibility.
  • Have experience in Microsoft Word and Excel.
  • Previous veterinary experience is preferred but not necessary.
  • Further qualifications in business management are again preferred but not necessary.

Key accountability:

  • Setting direction, including the professional look of the team and practice, the day-to-day activities in compliance with policies, and adhering to RCVS Guide to Professional Conduct.
  • Planning and Organisation of rota’s, including productive use of the practice team, #vet rota management and CPD organisation.
  • Customer Care, focusing on positive client experiences, as well as dealing with client complaints and ensure GDPR is adhered to.
  • Human Resources, including new starter handling and continuous training, supervising appraisals and reviews, overseeing payroll and input of weekly time sheets.
  • Commercial and Finance, including monitoring of competitor activities and industry changes, reviewing financial budgets and financial accounts, overseeing debt processes and reviewing  purchases.
  •  Marketing, to ensure a strong, positive reputation is maintained within the local community.
  • Health and Safety, to ensure compliance with regulations.

In return we offer

  • Salary between £30,000 and £43,000 per annum, dependent on experience
  • An opportunity to gain qualifications as a Veterinary Practice Manager, or similar
  • 5.6 weeks of annual leave, increasing to 6.6 weeks after two years of employment
  • A paid day off for your birthday
  • Private Health Cover (optional)
  • Death in service benefit of four times annual salary
  • Income protection cover (under certain conditions)
  • Generous staff discount on pet care
  • 20% discount at Pets at Home and the Groom Room
  • Access to a large number of additional discounts and cash backs
  • Paid professional membership fees with RCVS, if relevant

Overview
Companion Care Vets Fareham Park Gate (PO14 4PH) has been supporting local pets for over 20 years, and is part of a group of associated practices within the Solent, including Companion Care
Vets Portsmouth, Companion Care Vets Fareham Collingwood, Waterlooville Vets4Pets and Havant Vets4Pets. We are historically a 7 day a week practice, but we are currently only open 6 days a week, from 09:00 until 19:00 weekdays and 09:00 until 18:00 on Saturdays. We support cats, dogs, rabbits and other exotic patients.

Location: PO14 4P

The team consists for four Veterinary Surgeons, ten Veterinary Nursing team members and seven Receptionists, with three Joint Venture Partners (Practice owners who have full autonomy over how the practice runs). In addition, within the Solent Group of associated practices, the post holder will have two peers, consisting of one Practice Manager who covers Portsmouth and Havant, and one Practice Administrator who covers Fareham Collingwood.

TO APPLY: Please send your cover letter and CV to lucy.grinham@companioncare.co.uk

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