Practice Manager – Galemire Vets, Cleator Moor, Cumbria

We have an amazing opportunity for an experienced Practice Manager to join our outstanding cohesive team at Galemire Vets on a full-time basis. You would manage, lead, and develop the members of a great reception team to ensure excellent continuous teamwork delivering what is already a high standard of customer care.

Duties would include:

• To ensure that all support functions within the practice always run effectively through clear communication, leadership, and management

• To support the Clinical Director in the management of the practice and the development of the business

•  Promoting improvements and being an active member of the Management Team
• To ensure adequate reception cover and that shifts are allocated in line with the needs of the business.
• Manage staff annual appraisals and provide regular feedback on performance.
• Manage Employee Relations with HR support and in accordance with Company Policies and Procedures
• Coordination of the maintenance and repair of the premises
• To liaise with the Business Support Manager and colleagues at Head Office to ensure effective communication, co-ordination, and co-operation
• Dealing with client concerns and complaints
• Having a good knowledge of the business
• Financial understanding of the business
• Debt management
• Processing invoices
• Payroll
• Cash management and banking
• Marketing of the business
• Recruitment
• Regular communications with the business support manager and other members of the company
• Implementing and adhering to health and safety policies
• Carry out any additional duties requested by the partners or senior management.

The rota will include working 40 hours per week across 5 days with no out of hours and no weekends.

The salary will be up to £40,000 depending on experience.

About Us

We are based in the beautiful county of Cumbria with plenty of mountains and fresh sea air. There has been a Veterinary practice at Galemire since 1966. We are ideally located for lovers of the outdoors, between the coast (3miles) and the West Lakeland Fells (4miles). We are also close to the small town of Whitehaven with its beautiful port, plenty of shops and a lot of outdoor activities.

We are a friendly and approachable team with plenty of time to welcome new staff members. Our clinical comprises 7 Veterinary Surgeons, 4 Registered Veterinary Nurses, 3 Animal Care Assistants. Together with a wonderful Support Team, including our Head Receptionist, Finance Manager and Reception team. A new Clinical Director has joined our young vibrant team and is wanting to progress and take the practice forward. This is an excellent chance for a blank canvas for someone wanting to put down roots in a nice part of the country. Good local schools and overall a nice place to live. If successful we will offer support and encouragement along the way to ensure you feel part of the Galemire family in no time.

Applicant Requirements 

Our successful applicant would preferably have a wealth of experience in team leadership, in a veterinary clinic, medical practice, or customer service industry. A dynamic, confident, supportive, and empathetic person with great organisational time management skills, capable of dealing with the varied challenges that face us in the veterinary business on a day-to-day basis. You would already have some form of management experience, basic HR and finance knowledge, and diary management. You would be a team player valuing everyone you work with and an advocate for a people-centric environment and open communication. You will be able to inspire other team members to continue to maintain high levels of clinical care, whilst maintaining the efficiency of the clinic’s workload through supportive management and leading by example.

As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

If this position is of interest to you then please get in touch.

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