Practice Manager – Medivet 24 Hour Kensington Hospital, London SE5

We are seeking a Practice Manager to join our Kensington 24-Hour Hospital.

In this role you will be responsible for the commercial performance of the hospital, scheduling and line management and ensuring compliance and health & safety standards.

The successful candidate is not required to have veterinary/clinical experience however this would be an advantage.

Kensington is a lovely, modern veterinary hospital situated in beautiful part of London, a short walk from Gloucester Rd Tube Station.

We are the main 24-hour centre for the region and provide out of hour care and hospitalisation for our surrounding Medivet branches. We have a great team of vets, nurses and support colleagues, as well as visiting team members from our surrounding Medivet clinics.

Our address is 7 Kenbury Street, Camberwell,London SE5 9BS

Come and take a tour of our hospital here!

Salary £32,000 – £40,000 per year, depending on experience

  • Monday to Friday – no out-of-hours, weekends or bank holidays
  • 5 weeks annual leave plus bank holidays
  • RCVS, VDS memberships and CPD allowance / leave if applicable

Role accountabilities

  • Maximising growth and revenue opportunities within your clinic
  • Pro-actively support best practice implementation of operational processes and sharing of best practice
  • Absence management and completion of return to work interviews with colleagues
  • Performance management of colleagues, setting clear objectives and managing development plans
  • Managing annual leave and other working requests
  • Planning rotas within each clinic
  • Hold briefings with clinic colleagues to share business information and local news
  • Review of health and safety compliance with action plans having clear ownership
  • Pro-actively monitor client feedback for each clinic and develop resolver action plans and positive acknowledgement where required
  • Pro-actively monitor debt %’s for each clinic and develop resolver action plans where required
  • Escalation point for client complaints
  • Support with recruitment, working alongside your Branch Partner and Regional Operations Director
  • Creating a welcoming and clean environment for our clients, patients and colleagues

Your skills and experience

  • Previous experience within veterinary practice
  • Strong emphasis on leading and supporting the team, creating a one team approach onsite with your regional colleagues
  • Forward thinking and progressive
  • Able to lead a team of vets, nurses and support staff
  • A great communicator with the ability to build strong working relationships
  • Passion for customer service and attention to detail

About us

Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain.

We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference.  This is as true for our colleagues as it is for our patients and clients.

Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team.

This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future.

View practice

Salary £32,000 – £40,000 per year 

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