Practice Manager – Medivet Radlett,  Hertfordshire

As the Practice Manager of Medivet Radlett, you will take on a key leadership role in the practice, with responsibility for the day-to-day operations, team development, and overall management.
Your main responsibilities will include:
  1. Operational Management: Oversee the daily operations of the practice to ensure efficient business and clinical practices, adherence to RCVS Practice Standards Scheme, and delivery of commercial targets.
  2. Team Development: Recruit, train, and develop our team, including running the appraisals process. Manage colleague rotas and holidays in line with the payroll budget.
  3. Client Relations: Ensure our practice ethos of being the friendliest practice in the area permeates all that we do and offer. Manage client complaints professionally and ensure clear communication with clients.
  4. Financial Management: Oversee client debt control, insurance claims processing, banking, and other finance duties. Monitor TOIL and time management.
  5. Health & Safety: Be responsible for health & safety within the surgery and maintain correct protocols and documentation.
  6. Continuous Improvement: Promote a culture of improvement and professional development for all staff and proactively explore and implement changes based on team or client feedback.

40 hours a week

Salary range dependant on experience £30,000 to £35,000

Key Accountabilities

Person Specification:

  1. Management Experience: Prior experience in managing a team and a proven track record of strong leadership.
  2. Excellent Communication: Clear and professional communication skills, both written and verbal.
  3. Commercial Acumen: Strong commercial and financial skills, with the ability to achieve practice targets.
  4. People Skills: A passion for developing and coaching colleagues and building strong relationships with clients, patients, and the wider team.
  5. Organisation and Time Management: Ability to prioritise tasks, manage multiple responsibilities, and handle ad hoc tasks and emergency situations effectively.
  6. Problem-Solving: Confident in making balanced decisions under pressure, considering patients, owners, and the business.
  7. Proactivity: An approach that is proactive rather than reactive, with the ability to identify and implement essential changes.

Skills and Experience

  1. Nursing or other veterinary background is not required but would be beneficial.
  2. Previous experience in a management/leadership role is highly desirable.

This role is full-time, and we can offer flexibility in terms of hours and shift patterns.

As a Practice Manager at Medivet Radlett, you will play a pivotal role in shaping the success and growth of the practice. You will have the opportunity to make a positive impact on the lives of our patients, clients, and team members, while ensuring a happy work environment and a healthy work-life balance for all staff.

If you are a dynamic leader with a passion for excellence in veterinary care and practice management, we would love to hear from you.

The Branch

.Medivet Radlett is a thriving veterinary practice located in an affluent area, committed to providing the best care for our patients and clients, while also fostering a positive work environment for our team.

The practice is led by two partners and is supported by a dedicated team comprising 2 part-time vets, 2 receptionists, 3 registered veterinary nurses, 2 student vet nurses, and 1 pet care assistant.

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