Practice Manager – Monument Vets, Cornwall

We are looking for a positive and enthusiastic colleague to join our happy team – could that be you?

The successful candidate will be committed to the success of our team and our business.  Assisting us (the Directors) with the day-to-day running and management of the practice, making customer service our priority.

Veterinary experience is not essential, however you will need proven ability in managing teams and driving growth. You will be experienced in dealing with all aspects of Human Resources, and skilled in applying existing HR policies in a fair and consistent manner. You will also be responsible for creating and implementing a marketing plan. Longer term operational management, as well as developing and delivering longer term strategic goals, are an important part of this role.

About us

We are an Independent veterinary practice with 6 veterinary surgeons working in a new purpose built building in Redruth with branch surgery in Camborne. Our values are:

  1. treating pets as if they are our own
  2. supporting clients in every way we can
  3. being supportive and understanding to our colleagues
  4. being a valued member of the team

What will you do?

  • Take full responsibility for the day-to-day operations of our facilities
  • Effectively delegate workload and motivate colleagues
  • Ensure that all aspects of HR are dealt with in a fair and consistent manner
  • Solve problems swiftly to ensure our team can focus on their tasks
  • Recruit, induct and develop our team
  • Assist with our Health and Safety Policies and their implementation.
  • Deal with customer complaints and queries
  • Develop practice protocols
  • Improve communication within the team
  • Improve communication with our clients – developing a stable bond between us and clients
  • Develop marketing strategies to attract new clients
  • Continue to develop our brand in keeping with our family run business

What will you need?

  • Experience of leading and developing a team in a fast-paced and fluid environment
  • A customer-focused manner
  • The ability to develop our marketing strategies
  • Excellent communication skills including skills in dealing customers
  • The willingness to flexibly meet daily challenges with empowerment of your team, delegation and problem-solving skills
  • Excellent interpersonal skills and be proficient with Microsoft Office (Word, Excel, Publisher and PowerPoint)
  • Strong organisational skills
  • You’ll always be ready to adapt to change, learn new things and get our team excited to execute them

What do we offer?

  • Salary – package commensurate with experience
  • Full-time position based in the practice
  • Continuing professional development allowance
  • 5 weeks holiday plus bank holidays
  • Pension after completion of satisfactory probationary period of employment
  • Free on-site parking
  • Staff discount scheme

If you would relish the opportunity to be part of our amazing team please send a covering letter and CV to us (Zoe or Ben – the Directors) at or if you would like to discuss this role in more details please contact us on 01209 214737.

Deadline: 30th September 2020

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