Practice Manager – Summerhill Veterinary Centre, Fakenham, Norfolk

The role will primarily include HR, health and safety and client relations. The candidate will join our management team and work with us to ensure the smooth running of all the administrative duties within the practice. We require the candidate to be within the practice 5 days each week, Monday to Friday. The candidate will not be expected to routinely work weekends or out of hours.


Salary: The salary for this role is £30,030 annually for 35 hrs/week


About Us

Summerhill Veterinary Centre is a small animal, one site, well equipped practice and has been based in Fakenham, Norfolk since 1993. We are an RCVS accredited first-opinion practice, which also takes local referrals in multiple disciplines.

We are a training practice for veterinary nurses and support new graduate veterinary surgeons through the VetGDP programme.

We aim to provide a high quality, professional, friendly service, and all work together as a team and with our clients, to provide the best care for their pets. All members of our team are equally important to this process, and we are keen to ensure all staff reach their potential and find their own niche within the practice, thus external referrals are rare. Quality of life and the wellbeing of our employees is of paramount importance to enable us to deliver the best service possible. We have a low staff turnover, and are a stable, experienced team in all ‘departments’.

We are a rural practice in a market town in a close-knit community, close to the North Norfolk beaches, pinewoods, the Norfolk Broads and equidistant between Norwich and Kings Lynn. We are 1.75 hrs from central London by train.


About the Team and Culture

We are a 6 Vet team, with a vacancy aiming to bring us to 7. We have 11 veterinary nurses and 2 veterinary care assistants. We also currently have 5 receptionists, and 3 admin staff, with one vacancy, to bring to 4 responsible for administration and management. The two Clinical Directors also take an active role in the management of the practice, having owned the practice prior to joining IVC Evidensia.

We have 4 certificate holders, between them holding certificates in Small Animal Surgery, Advanced Small Animal Orthopaedics, Emergency Medicine and Surgery, Diagnostic Imaging, Ophthalmology and Small Animal Medicine. We have a diploma holder in Advanced Veterinary Practice Sciences, and 3 RCVS recognised Advanced Practitioners, between them, in Emergency and Critical Care, Small Animal Surgery, Small Animal Medicine and Small Animal Ophthalmology.

The candidate will assist the CD’s in the management of the practice and support all members of the management team. They will be specifically responsible for Health and Safety, HR, and client relations. We support local events within the community.


Applicant Requirements 

We would prefer a candidate with experience of veterinary practice management, especially HR. Specific qualifications are not necessary. The candidate should be a calm, proficient, friendly person with excellent communication and organisational skills, and able to work well within a team. Knowledge of Merlin and Dayforce are desirable.

As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

If this position is of interest to you then please get in touch.

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