The purpose of this module is for you to be able to carry out a work analysis in an area of your organisation, understand stakeholder requirements, and implement quality improvement.
On completing this module, you will be able to:
- Explain the strategic context and purpose of work analysis and quality improvement
- Conduct a work analysis and identify potential improvements
- Implement and evaluate appropriate decision-making techniques
- Develop, implement and evaluate quality improvement plans
This module will cover: work analysis methods and techniques; organisational aims, goals and purpose; analysing and learning from incidents and near-misses, relationships between functional areas, business processes and working practices; efficiency, effectiveness and productivity; quantitative and qualitative data; cost-benefit analysis, decision matrices and paired comparison techniques; quality systems, quality assurance, quality control and auditing; internal and external stakeholders, customer satisfaction and success criteria; and benchmarking service standards.
Unlock your leadership potential with a dynamic learning experience designed to fit around your schedule. This course combines engaging preparatory work, high-value recorded webinars, interactive self-directed online learning, and practical real-world exercises that empower you to immediately apply your new skills and knowledge. Complete the final quiz and you’ll receive a 25-hour CPD certificate – a powerful credential to elevate your professional profile. Plus, you’ll get an exclusive discount code to continue your journey with us by studying on our internationally recognised VMG/ILM Certificate (CVLM) or Diploma (DVLM) in Veterinary Leadership and Management. Invest in yourself. Advance your career. Lead with confidence.
*As of March 2026, this module cannot be considered for Recognition of Prior Learning on the CVLM or DVLM as the ILM module is now retired.
