Reception Manager – Orchard Vets, Glastonbury, Somerset

We are a friendly, independent, veterinary practice looking for an enthusiastic individual to inspire and motivate a team of 5 receptionists at our busy practice in Glastonbury.

This is a hugely important role within a fast and dynamic setting, so you will have great organisation & problem-solving skills and have excellent communication abilities, enabling us to provide the best support for both our team and clients. Previous leadership/management experience is essential and although no experience within the veterinary industry is necessary, it would be desirable.

Responsibilities

  • Assist with the day-to-day operation of the practice, updating and managing the diary, and allocating work to our veterinary surgeons, as required
  • Organising reception staff rotas & review monthly time sheets
  • Develop, coach and support for the reception team incl. appraisals
  • Hold regular team meetings
  • Build a strong working relationship with the Practice Manager through effective communication and aligning day to day operations with strategic objectives of the organisation.
  • Ensure the professionalism and reputation of the practice is maintained through excellent customer support.
  • Daily banking (shared responsibility)
  • Review communications / promotions grid
  • Review emails to general practice address
  • Some health & safety responsibilities

Skills you will you need?

  • Excellent organisation, IT and administrative skills
  • Effective problem-solving skills
  • Excellent communication skills and commercial awareness.
  • A passion for developing and coaching colleagues
  • Time management skills are a must as the role will involve prioritisation of day-to-day responsibilities as well as managing ad hoc tasks and emergency situations as they arise.

Hours, Pay & benefits

  • Average hours per week: 38.5 – 41 hours – Monday to Friday plus approx. 10 x Saturday mornings per annum.
  • Salary will be dependent on experience (£12 to £15 per hour)
  • 32 days holiday per annum incl. BH
  • Generous staff discounts
  • Training/ development is encouraged
  • Pension
  • Ample free parking on site

For further information or to apply, contact details are as follows:

Alyson Gough – Email: alyson@ovg.co.uk  Tel: 01458 832972   Website: www.ovg.co.uk

Orchard Vets, Wirrall Park Road, Glastonbury, BA6 9XE

Please send a CV and a covering letter.

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