Referrals Manager – B&W Equine, Breadstone, Glos.

B&W Equine Vets are looking to recruit a Referrals Manager, on a permanent basis, working 40 hours per week.

The successful applicant will be able to lead and motivate staff in delivering customer service to a high standard in a highly-pressurised environment.

Full job description available on application, but the role will include:

  • Overseeing the day to day running of the Hospital together with the Hospital Director to provide gold standard service to our clients and veterinary team.
  • Direct line management of a team of veterinary receptionists (including rota planning, performance appraisal and development and sickness and absence management)
  • Managing the hospital diary to ensure adequate resourcing and availability of all services at all times, while being reactive to emergency cases as they
  • Be a working member of the team, able to work a shift pattern covering the opening hours of 8.30am to 5.30pm Monday to Friday.
  • Role model and promote a professional, positive and friendly image to clients, internal and external vets and visitors, either in person, on the telephone, or in writing.
  • Hospital debt management and till reconciliation
  • Ensuring that the Hospital Health and Safety and Fire procedures are kept up to date and adhered to by all staff.
  • Working closely with the Hospital Director in other management tasks such as budgeting and financial planning, HR and employment legislation, KPIs and so on.
  • Working with other members of the practice management team across all sites.

Essential Skills required:

  • Computer skills including Microsoft, Excel and Power Point
  • Sound equine knowledge
  • Proven experience of people management
  • Able to problem solve and adapt quickly to change
  • Promote and role model excellent client focused service at all times.
  • Excellent communication skills

Previous knowledge of the veterinary industry is preferred but not essential as full training will be provided.

Salary is dependent on skills and experience. This role is advertised as full-time 40 hours, however part-time (3 days minimum) and some flexible working can be considered for the right candidate.

 We know that benefits are key and that your personal benefits priorities will differ from others. Holidays, pensions, discounts, paternal leave, fee payments or share save schemes might be your priority. If you’d like to learn more, do feel free to contact the recruiter managing this campaign and ask them to talk you through our offerings. Or, if easier, you can find a list on our careers site CVS Employee Benefits- what we can offer you. (

 Apply Now

Application deadline: 09 Feb 2024

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