Regional Support Manager – Village Vet, Hampstead, London

Roles and responsibilities

  • Achieve the regional business performance targets working closely with the practice teams and the key relationships
  • Analyse KPI and Management information to maximise performance growth. Control costs through debt, petty cash, refunds, equipment stock orders, general maintenance and invoice management
  • Efficiently integrate and support to new acquisitions and teams Lead, inspire, motivate and develop the practice teams to deliver excellence in all that we do
  • Build and sustain close working relationships with clinical and administrative staff ensuring all the necessary tools are available to them to be confident in their role
  • Contribute to the development of an environment that encourages change, growth and trust in our own company and in our partnership with others, working together as one team.


  • Respond to clinical and operational concerns or complaints timely and effectively ensuring you are accessible and responsive
  • Create clear and effective two-way communication across your practices, ensuring accurate communication flows from the senior management team to all colleagues
  • Develop practice teams through regular one to ones, coaching and regular performance reviews
  • Manage area employee relation issues including sickness absence, disciplinaries, grievances, appeals ensuring they are dealt with in a timely manner
  • Deliver excellent quality customer-driven services at all times consistently delivering the highest levels of service and provisions for both customer and patient
  • Ensure all practices comply with the relevant Quality Standard and Health and Safety standards by working with the Compliance Manager and carrying out regular audits and reviews
  • Organise and support networking events across the area to support practice growth in the specialist sector
  • Implementation of marketing promotions and social media awareness
  • Conduct regular visits to the practices throughout the area providing encouragement, support and guidance, whilst looking for and sharing best practice
  • Ensure the resourcing of the teams is efficiently planned to ensure the quality of care to the customer and our patients are adequate and surgery utilisation is maximised to its potential
  • Committed to and always act in accordance with company protocol, policies and procedures and also legislation.


  • 25 days per annum plus bank holidays plus birthday day
  • Village Vet bonus scheme
  • Top-notch facilities
  • Bupa employee assistance programme to support employee wellbeing
  • Opportunity for development via in-house CPD and a generous CPD budget
  • Certifications encouraged and funding available
  • RCVS fees paid
  • VDS membership
  • CPD allowance with 2 days off to attend (Higher budget/courses negotiable)
  • Staff discount scheme
  • Workplace pension scheme
  • Generous sick pay allowance and maternity/paternity leave
  • Dedicated line management with development pathway
  • Linnaeus free CPD including monthly film readings/journal clubs
  • Cycle to work scheme
  • Eyecare vouchers.

Our Vision

To be recognised as an exceptional and trusted provider of primary veterinary care to our patients and clients within the communities that we serve. Every patient, every client, every visit.

Village Vet is a progressive, forward-thinking, premium veterinary group with small and medium-sized first opinion practices,  four large 24-hour hospitals and a Referral centre. Village Vet is based in London, Hertfordshire and Cambridge. We believe in supporting and investing in our staff, investing in our facilities and ensuring that our clients and their pets receive only the very best, primary care or specialist care. Our staff are motivated and encouraged to gain additional certifications across all levels of employment and we offer career progression within our group. We have a strong recognisable brand and we are looking for people who share our vision and our culture. We have over 300 staff members across our 30 sites and are very proud of our achievements and our reputation in the veterinary profession.

Part of an amazing global family:

The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.

Linnaeus is owned by Mars, that makes us part of their 70,000 veterinary health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.

Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.

Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

If you would like to apply for this position or would simply like to discuss in a little more detail – please contact or APPLY HERE

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