Vetlife Financial Support Casework Administrator – BVA, Central London/hybrid working

Vetlife is a charity for the veterinary community that provides independent, confidential and free help.  We offer a 24/7 phone and email helpline, professional mental health support, financial assistance, information and resources.  Vetlife is governed by an enthusiastic board of trustees who are all qualified vets. We have close ties with all the major UK veterinary stakeholders and are based in Central London.

We are looking for a compassionate and enthusiastic Casework Administrator to provide administration support within our Financial Support service. You will be responsible for processing applications for financial assistance, checking and accumulating an applicant’s supporting evidence. In addition, you will assist in monitoring all existing Beneficiaries, ensuring continued quality and suitability of support and fulfilling Charity Commission requirements for the provision of benevolent aid.

You will also be assisting in the administration of our team of volunteer Area Representatives who provide face-to-face support to our Beneficiaries. You will therefore possess excellent interpersonal and team leadership skills, and the ability to communicate clearly and with empathy.

An organised and confident individual, your work will also increase awareness of the services we provide. You must possess excellent time management skills and the desire to build and maintain successful working relationships. This is an excellent opportunity for an innovative, organised and caring individual to help our charity support vulnerable people.

If you are interested pursuing this opportunity please visit our website to find out more about Vetlife. The starting salary for this role is £17,626 (£29,376 pro rata), plus a generous benefits package.

Hybrid working – part-time – 3 days a week

To apply please send your CV and a covering letter explaining clearly how your skills and experience fit the role profile and giving an indication of your current salary by email to Anita Maddox at

The closing date for applications is 9am on Friday 23 September 2022 and interviews will take place remotely on Wednesday 28 September 2022.

No agencies please.

Download the role profile

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