Gorman C (2000).  Clients, Pets, and Vets: Communication and Management (Pocket Practice Guides), Threshold Press.  ISBN: 9781903152041.  Amazon.  Google Books.

As a veterinary student approaches the end of training, and then starts that first job in practice, there is a sense not only of achievement and fulfilment but also of terror and self-doubt. This book provides advice and food for thought in the pitfall-strewn field of client management. By approaching and discussing various aspects of client handling and behaviour, it should help readers deal with the greatest challenge in veterinary practice.