Moreau P, Nap RC, Bower JM (2010).  Essentials of Veterinary Practice: An Introduction to the Science of Practice Management, Henston.  ISBN: 9781850541592.  Amazon.  Google Books.

Essentials of Veterinary Practice is a practical reference book on management concepts relevant to any member of the veterinary healthcare team interested in mastering those crucial business skills that are the real success drivers of the veterinary profession – and career progression. The key topics covered are divided into six main sections: Practice Management in Perspective; Offering Customer Service; Building Relationships; Getting Your Message Across; Working Effectively as a Team; and Practice Finances.