Clarke C, Chapman M (2012), BSAVA Manual of Small Animal Practice Management and Development, BSAVA.  ISBN: 9781905319404.  Amazon.  Google Books.

Starting with the construction planning process, practice areas are considered in terms of design, equipment and maintenance, and the organization and management of staff.  The second part deals with communication and people management, including leadership skills and self-management, and the ethical and legal framework within which practices work.  Thirdly, the business aspects of veterinary practice are explored, including planning, finance, marketing, client experience and clinical governance.