Shilcock, M (2000).  The Veterinary Support Team (Pocket Practice Guides), Threshold Press.  ISBN: 9781903152065.  Amazon.  Google Books.

This book is dedicated to the training needs of support staff. It is a useful, comprehensive, practical tool for training new recruits. It should also be useful for managers and veterinary surgeons delivering staff training and development programmes, who want their practice support team to achieve its full potential. The book also provides a valuable insight for those considering a career in veterinary practice at a time when the skills and commitment of support staff are becoming ever more important.