The Veterinary Practice Administration Certificate is designed for those newer to management or wanting to move from a clinical or customer service role into branch or practice management.  The aim is to ensure that VPAC holders have the skills necessary for an administrative role in any veterinary practice with minimal supervision.  If you have responsibility for managing staff, and/or strategy and planning, you might prefer to explore our industry-standard Award, Certificate and Diploma in Veterinary Leadership & Management.

The VPAC course

The VPAC is a distance learning course run by Lynwood School of Veterinary Nursing.  Completion is expected to take around 12 – 18 months; depending on the amount of time you have available to dedicate to your studies.  Intakes are in September and April each year.

Matthew Horobin, Chair of the VMG’s Certification & Training Committee, said, “In this ever-changing world, we are more in need now of well-skilled and knowledgeable administrative team members that can contribute effectively to the day to day running of our practices.

“The VPAC syllabus helps support and nurture our administrative teams to not only further support their practices, but to help build their own careers within the veterinary industry, right through to practice management level.  Many student nurses also study for it as part of their degree qualification.

“Working with Lynwood has allowed us to develop a varied and interesting programme that is popular with delegates.  I look forward to the future successes of our VPAC holders, knowing that they have a solid foundation of learning underneath them.”

Course Content:

Study Skills
Office Procedures
Information Technology
Ethics and Statutory Requirements
Customer Care
Veterinary Support

Helena Dunlavey, 2021 graduate from Mayes & Scrine Equine Vets, said, “After working as a receptionist for about a year and a half I was interested in a career in practice management and the VPAC offered a good mix of practical and theoretical knowledge in key areas.  It has improved my confidence in my existing skills, as well as teaching me a huge amount about other areas of practice.

“The VPAC definitely has real-life applications too as I’ve been able to take not only the knowledge I’ve gained back to practice and put into action some ideas for marketing and social media engagement that I’d designed during the units. I feel really encouraged to continue following my interests into practice management, and I’m hoping to enrol on the VMG Veterinary Leadership and Management Course in April”

Jade Emery of Park Vets in Cardiff, another 2021 graduate, said, “I wanted to complete the VPAC to have the chance to develop my knowledge and skills in my current role as a Practice Administrator.  The VPAC has helped my confidence in my role and also my confidence to pursue further study to be able to reach my career aspirations. On completion of the VPAC, in January I began a Master’s degree in Business with the University of Wales Trinity Saint David

Veterinary Practice Administration Certificate – Current Holders

Helena Dunlavey, Mayes & Scrine Equine
Jade Emery, Park Vets Cardiff
Lisa Dibnah, Haven Vets, Hull

Julie Sutcliffe, Shearbridge Vets, Bradford

For all VPAC enquiries, please contact Lynwood directly.  Further information is available on their website.